Senior Customer Support Representative
2 weeks ago
Position Overview:
The Customer Service Specialist III at US Tech Solutions plays a crucial role in ensuring the accuracy and efficiency of order processing across various operation centers. This position requires meticulous verification of orders in the SS9 system and the appropriate allocation of resources in Arcos.
Key Responsibilities:
1. Validate and assess orders for viability and operability within S.A.P.
2. Dispatch confirmed orders to the designated field resources in S.S.9.
3. Manage incoming communications from Distribution Service Technicians, providing support by modifying or generating orders to meet their requirements.
4. Address inquiries and issues from multiple Hybrid-Customer Care teams, ensuring timely resolution of customer concerns throughout the workday.
Qualifications:
The ideal candidate should possess a solid understanding of S.A.P. and S.S.9 systems, along with proficient computer skills. The role involves a rotating work schedule from 6 AM to 5 PM, including scheduled overtime. The work environment is hybrid, with specific days allocated for remote work and in-office presence.
About US Tech Solutions:
US Tech Solutions is a prominent global staffing firm dedicated to delivering a diverse range of talent and comprehensive workforce solutions. We are committed to equal employment opportunities for all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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