Senior Customer Support Representative

2 weeks ago


Garner, North Carolina, United States US Tech Solutions Full time

Position Overview:
The Customer Service Specialist III at US Tech Solutions plays a crucial role in ensuring the accuracy and efficiency of order processing across various operation centers. This position requires meticulous verification of orders in the SS9 system and the appropriate allocation of resources in Arcos.

Key Responsibilities:
1. Validate and assess orders for viability and operability within S.A.P.
2. Dispatch confirmed orders to the designated field resources in S.S.9.
3. Manage incoming communications from Distribution Service Technicians, providing support by modifying or generating orders to meet their requirements.

4. Address inquiries and issues from multiple Hybrid-Customer Care teams, ensuring timely resolution of customer concerns throughout the workday.

Qualifications:
The ideal candidate should possess a solid understanding of S.A.P. and S.S.9 systems, along with proficient computer skills. The role involves a rotating work schedule from 6 AM to 5 PM, including scheduled overtime. The work environment is hybrid, with specific days allocated for remote work and in-office presence.

About US Tech Solutions:
US Tech Solutions is a prominent global staffing firm dedicated to delivering a diverse range of talent and comprehensive workforce solutions. We are committed to equal employment opportunities for all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



  • Garner, North Carolina, United States HKA Enterprises Full time

    Company Overview:HKA Enterprises is a leader in providing exceptional customer service solutions. We pride ourselves on our commitment to quality and customer satisfaction.Position Summary:The Senior Customer Support Representative plays a crucial role in ensuring that our clients receive top-notch assistance. This position involves:1. **Order...


  • Garner, North Carolina, United States US Tech Solutions Full time

    Note: Hybrid - Office 2 days per week.Position Overview:The Customer Support Representative will monitor SS9 for orders by operational center, ensuring the appropriate resources are verified in each operational center within Arcos. They will validate that the orders are legitimate and feasible in S.A.P. before dispatching them to the suitable field resource...


  • Garner, North Carolina, United States Firehouse Subs Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Firehouse Subs. As a Cashier, you will be the first point of contact for our guests and will play a critical role in ensuring their satisfaction with their dining experience.Key ResponsibilitiesGuest Service: Provide exceptional customer service to...


  • Garner, North Carolina, United States Closets by Design Raleigh Full time

    Job OverviewWe are seeking an Installation Support SpecialistAt Closets by Design Raleigh, we pride ourselves on being a leading provider of tailored home organization solutions. Our expertise lies in crafting, producing, and installing bespoke closets, home office furnishings, entertainment systems, wall beds, and garage storage solutions. We are looking...


  • Garner, North Carolina, United States The BarTech Group, Inc. Full time

    Company OverviewThe BarTech Group, Inc. is a premier staffing organization specializing in engineering, technical, and professional recruitment. We collaborate with some of the largest companies across the nation to deliver exceptional staffing solutions.Position SummaryWe are currently seeking a dedicated Customer Service Specialist to join our team on a...


  • Garner, North Carolina, United States McDonald's Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Team Member at McDonald's. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and welcoming environment for our customers.Key...


  • Garner, North Carolina, United States Hand and Stone Massage and Facial Spa Full time

    Job Description:We are seeking a highly motivated and customer-focused individual to join our team as a Spa Associate at Hand and Stone Massage and Facial Spa. As a key member of our team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a clean and welcoming environment for our...


  • Garner, North Carolina, United States Hand and Stone Full time

    Benefits: Performance-based bonuses Competitive salary Employee discounts Opportunities for career growth Training and development Job Overview: We are seeking a full-time Spa Associate with outstanding customer service abilities, a willingness to learn, and a knack for sales. As a vital part of our team, you will ensure that every client's experience at our...


  • Garner, North Carolina, United States Hubbard Pipe & Supply Inc Full time

    About UsHubbard Pipe & Supply Inc is a family-owned, faith-based company specializing in plumbing, lighting, and irrigation distribution. We have been blessed to serve our customers across the country for decades. We assist local builders, plumbers, and homeowners in creating beautiful living spaces with kitchen and bath fixtures, as well as residential and...


  • Garner, North Carolina, United States Hand and Stone Full time

    Benefits: Performance-based bonuses Competitive salary Employee discounts Opportunities for career growth Training and development Job Overview: We are seeking a full-time Sales Associate with outstanding customer service abilities, a willingness to learn, and a knack for sales. Hand & Stone Massage and Facial Spa is a well-established franchise specializing...


  • Garner, North Carolina, United States Hubbard Pipe & Supply Inc Full time

    About UsHubbard Pipe & Supply Inc is a family-owned, faith-based company specializing in plumbing, lighting, and irrigation distribution. We have been blessed to serve our customers across the country for decades. We assist local builders, plumbers, and homeowners in creating beautiful living spaces with kitchen and bath fixtures, as well as residential and...


  • Garner, North Carolina, United States Hubbard Pipe & Supply Inc Full time

    Job DescriptionAt Hubbard Pipe & Supply Inc, we are seeking a highly motivated and results-driven Regional Business Development Representative to join our team. As a key member of our sales team, you will be responsible for cultivating new business relationships and driving sales growth within an assigned territory.Key Responsibilities:Identify and pursue...


  • Garner, North Carolina, United States Elite Staffing Network Full time

    Position Overview: Roofing Sales RepresentativeElite Staffing Network is seeking a Roofing Sales Representative for a reputable roofing company. This role is ideal for individuals who thrive in outdoor environments and enjoy engaging with people.Commission-Based Earnings: This full-time position offers the potential for commissions, making it suitable for...


  • Garner, North Carolina, United States Hubbard Pipe & Supply Inc Full time

    About UsHubbard Pipe & Supply Inc is a family-owned, faith-based company specializing in plumbing, lighting, and irrigation distribution. We have been blessed to serve our customers across the country for over five decades. We assist local builders, plumbers, and homeowners in creating beautiful living spaces with kitchen and bath fixtures, as well as...


  • Garner, North Carolina, United States Hubbard Pipe & Supply Inc Full time

    About UsHubbard Pipe & Supply Inc is a family-owned, faith-based company specializing in plumbing, lighting, and irrigation distribution. We have been blessed to serve our customers across the country for over five decades. We assist local builders, plumbers, and homeowners in creating beautiful living spaces with kitchen and bath fixtures, as well as...


  • Garner, North Carolina, United States Hubbard Pipe & Supply Inc Full time

    About UsHubbard Pipe & Supply Inc is a family-owned, faith-based company specializing in plumbing, lighting, and irrigation distribution. We have been blessed to serve our customers across the country for over five decades. We assist local builders, plumbers, and homeowners in creating beautiful living spaces with kitchen and bath fixtures, as well as...


  • Garner, North Carolina, United States USHA - North Carolina Full time

    About the RoleWe are seeking a highly motivated and results-driven Business Development Representative to join our team at USHA - North Carolina. As an Account Representative, you will play a critical role in helping our clients access a suite of affordable benefits and business services.Key ResponsibilitiesDevelop and execute sales strategies to acquire new...


  • Garner, North Carolina, United States Hilti North America Full time

    About the RoleWe are seeking a highly motivated and results-driven Business Development Representative to join our team at Hilti North America. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving revenue growth.Key...


  • Garner, North Carolina, United States Elite Staffing Network Full time

    Position Overview:Elite Staffing Network is currently seeking a Roofing Sales Representative for a reputable roofing company.Job Summary:This role is ideal for individuals who enjoy working outdoors and engaging with people. It offers a flexible schedule and the potential for significant earnings through commissions. This is a full-time position with...


  • Garner, North Carolina, United States The Maven Group Co Full time

    The Maven Group Co is seeking a dedicated and skilled Senior Mechanical Engineer to join our team, focusing on failure analysis for our diverse clientele. This position offers a high degree of autonomy and requires collaboration across multiple departments, including customer support, engineering, and manufacturing. Position Overview: In this role, you will...