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Customer Service Manager II
2 months ago
Job Title: Customer Service Manager II
Job Type: Full-time
Location: Various locations
Job Category: Operations
About Us: Compass Group Careers is a leading provider of food and support services to businesses and organizations.
Key Responsibilities:- Oversee Routes and Route Associates: Manage and coordinate the activities of route associates to ensure efficient and effective delivery of products and services.
- Ensure Compliance: Ensure that all policies and procedures are being followed, and that all associates are trained on company policies and procedures.
- Train Associates: Provide training and development opportunities to associates to enhance their skills and knowledge.
- Report Performance: Report to management on performance, key performance indicators (KPIs), and other relevant metrics.
- Client Retention: Develop and implement strategies to improve client retention and satisfaction.
- Site Visits: Conduct regular site visits to ensure that all locations are meeting company standards and to identify areas for improvement.
- Compliance Reporting: Ensure that all locations are compliant with local and national account standards, and that all relevant reporting is completed.
- Action Plans: Develop and implement action plans to improve sales, customer satisfaction, and overall business performance.
- Incremental Sales: Develop and implement strategies to increase incremental sales and revenue.
- Customer Experience: Develop and implement strategies to improve the customer experience and increase customer satisfaction.
- Merchandising Standards: Ensure that all locations are meeting merchandising standards, and that all relevant reporting is completed.
- Audit Reports: Conduct regular audits to ensure that all locations are meeting company standards, and to identify areas for improvement.
- Education: Bachelor's degree or equivalent combination of education and experience.
- Experience: 3 years of driving experience, and 1-2 years of experience in a customer service position or related field.
- Skills: Excellent communication and leadership skills, ability to operate material handling equipment, and ability to lift 50 lbs.
- Certifications: Valid Non-CDL Class C driver's license, and good driving record.
- Competitive Salary: We offer a competitive salary and benefits package.
- Opportunities for Advancement: We offer opportunities for advancement and professional growth.
- Comprehensive Benefits: We offer comprehensive benefits, including medical, dental, vision, and life insurance.
- Retirement Plan: We offer a retirement plan and other benefits to support your financial well-being.
- Paid Time Off: We offer paid time off and holidays to ensure work-life balance.
Apply online or contact our HR department to learn more about this opportunity.
