Account Support Specialist

7 days ago

Syracuse, New York, United States National Safety Council Full time
Account Support Specialist

At the National Safety Council, we're committed to saving lives and preventing injuries. As an Account Support Specialist, you'll play a critical role in our mission by providing exceptional customer service and support to our training affiliates and instructors.

Key Responsibilities:
  • Coordinate training affiliate and instructor activity, ensuring seamless daily operations of state programs.
  • Orchestrate new and renewed contract agreements with training facilities for in-person training.
  • Design training schedules, review and qualify training affiliate applications/renewals, and review and qualify prospective instructors.
  • Determine eligibility, register, and review prospective instructors, schedule instructor development and continuing education courses, order course materials, recommend authorization, and monitor instructor renewal schedule.
  • Draft written correspondence to provide information or address regulatory compliance issues.
  • Process paperwork from in-person classes, conduct new business and current account management calls to promote program and revenue growth.
What You'll Do:
  • Customer Service - 35%
    • Answer incoming telephone calls from multiple calling queues in a call-center environment, providing program and schedule information, researching and resolving complex enrollment/completion problems, registering students into classes, processing live credit card payments, and screening and routing calls if necessary.
    • Provide Level 2 customer support via escalated phone calls, Jabber chat support, and email, researching and resolving complex problems relative to customer payments and input adjustments as needed in multiple computer systems.
    • Draft and submit written correspondence to customers and outside entities, such as state agencies, courts, probation officers, etc., as requested.
  • Training Center/State Program Support - 65%
    • Provide prompt and courteous administrative support to DMC program staff, training affiliates, instructors, and drivers, maintaining current knowledge of regulatory requirements and ensuring excellence and compliance at all levels of program service.
    • Review and qualify instructor applications, obtain state agency approval, enter instruction information, product orders, and subscription orders into computer systems.
    • Review and qualify training affiliate applications, process appropriate paperwork to the state agency, and obtain approval, entering instructor information and subscription orders into computer systems.
    • Maintain state agency licensing for training affiliates and instructors, meeting all state renewal timelines.
    • Monitor training affiliate and instructor renewal processes, monitor outstanding renewals, initiate follow-up action on delinquent accounts, process product orders from training affiliates with attention to detail and fee structures, track orders through completion, and resolve order issues as needed.
    • Process class schedules, audit class paperwork, batch class records and financials, run reports to balance, and contact training affiliates to collect payment as needed.
    • Work cooperatively with program staff to develop and maintain the current manual of rules and procedures for schools and instructors.
    • Communicate by phone and email with customers, state agencies, facilities, and instructors on a variety of matters, providing program information, researching and resolving enrollment and completion inquiries, scheduling and coordinating all aspects of Instructor Development Courses & Continuing Education Courses.
    • Provide administrative support to program management regarding marketing, development, and revisions of forms and procedures, correspondence, report writing, etc.
    • Initiate outgoing account management calls to solicit feedback, touch base on service, obtain repeat product orders, and earn new business through consistent communication.
    • Provide general feedback from customers and instructors about potential and current program administration, service, and NSC guidelines to the team.
    • Initiate contracts with training location facilities and vendors for direct training, obtaining state agency approval as needed.
    • Prepare monthly schedule of classes and complete all direct training contractual compliance items within deadlines, including payment to instructor and contract agency, reporting, etc.
    Requirements:
    • Associate's degree and 3-5 years of relevant experience OR Bachelor's degree and at least 2 years of relevant experience.
    • Proficient with Microsoft Outlook, Excel, Word, and PowerPoint.
    • At least 2 years of relevant customer service or call center experience preferred.
    • Requires basic knowledge and experience in own discipline; still acquiring higher-level knowledge and skills.
    • Solves a range of straightforward problems.
    • Analyzes possible solutions using established processes.
    • Receives close-to-moderate level of guidance and direction.
    • Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.
    • Excellent verbal and written communication skills.
    • Excellent interpersonal skills.
    • Professional and pleasant telephone manner.
    • Strong analytical and problem-solving skills.
    • Proficient with Microsoft Office Suite or related software.
    • Strong customer service and team orientation.
    • Data entry accuracy and integrity.
    • Is accountable for technical contribution to project teams.
    Why You'll Love It Here:

We care about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life.

  • At least 20 PTO days accrued 1st year and 11 paid holidays.
  • Flexible work arrangements.
  • Comprehensive medical, dental, vision, and life insurance plans.
  • Flex spending accounts for medical and dependent care.
  • 403(b) & Roth 403(b) with employer match up to 6%.
  • Reimbursable training.
  • Student loan pay down.
  • Dress for your day.

We believe that you can't be safe if you don't feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.

NSC is an equal opportunity employer.

  • Account Support Specialist

    6 days ago

    Syracuse, New York, United States National Safety Council Full time

    Job Title: Account Support SpecialistAt the National Safety Council, we are committed to eliminating preventable injuries and deaths. We are seeking an Account Support Specialist to join our team in this mission.Job Summary:The Account Support Specialist will provide administrative support to our training programs, including coordinating training affiliate...

  • Account Support Specialist

    1 week ago

    Syracuse, New York, United States National Safety Council Full time

    Job Title: Account Support SpecialistAt the National Safety Council, we are committed to eliminating preventable injuries and deaths. We are seeking an Account Support Specialist to join our team in this mission.Job Summary:The Account Support Specialist will provide administrative support to our training programs, including coordinating training affiliate...

  • Account Support Specialist

    3 days ago

    Syracuse, New York, United States National Safety Council Full time

    Job Title: Account Support SpecialistWe are seeking a highly organized and detail-oriented Account Support Specialist to join our team at the National Safety Council. As an Account Support Specialist, you will be responsible for providing exceptional customer service and support to our training affiliates and instructors.Key Responsibilities:Provide prompt...

  • Account Support Specialist

    2 weeks ago

    Syracuse, New York, United States National Safety Council Full time

    Account Support SpecialistAt the National Safety Council, we're committed to saving lives and preventing injuries. As an Account Support Specialist, you'll play a critical role in our mission by providing exceptional support to our training affiliates, instructors, and customers.Key Responsibilities:Coordinate training affiliate and instructor activity,...

  • Account Support Specialist

    3 weeks ago

    Syracuse, New York, United States National Safety Council Full time

    About the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as an Account Support Specialist. This role will be responsible for providing administrative support to our training programs, ensuring seamless execution and compliance with regulatory requirements.Key ResponsibilitiesCustomer ServiceProvide exceptional customer...

  • Account Support Specialist

    2 weeks ago

    Syracuse, New York, United States National Safety Council Full time

    Account Support SpecialistAt the National Safety Council, we're committed to saving lives and preventing injuries. As an Account Support Specialist, you'll play a critical role in our mission by providing exceptional customer service and support to our training affiliates and instructors.Key Responsibilities:Coordinate training affiliate and instructor...

  • Account Support Specialist

    7 days ago

    Syracuse, New York, United States National Safety Council Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Account Support Specialist to join our team at the National Safety Council. This role will be responsible for providing administrative support to our training programs, including coordinating training schedules, reviewing instructor applications, and processing product orders.Key...

  • Accounting Specialist

    1 week ago

    Syracuse, New York, United States Catholic Charities of Onondaga County Full time

    Accounting SpecialistCatholic Charities of Onondaga County is seeking a detail-oriented and organized Accounting Specialist to join our team. As an Accounting Specialist, you will be responsible for performing various accounting activities, including data entry, reviewing payables for accuracy, issuing A/R invoices, preparing daily bank deposits, and...

  • Accounts Receivable Specialist

    3 days ago

    Syracuse, New York, United States Rapid Response Monitoring Full time

    Job SummaryThe Accounts Receivable Specialist will play a critical role in supporting our Accounting department by performing key collections and accounts receivable functions. This position requires strong communication and relationship-building skills to effectively interact with clients' Accounts Payable teams.Key ResponsibilitiesReview open accounts for...

  • Accounting Specialist

    3 days ago

    Syracuse, New York, United States Rapid Response Monitoring Full time

    Job Title: Billing Support SpecialistJob Summary:Rapid Response Monitoring is seeking a highly skilled Billing Support Specialist to join our team. As a key member of our billing team, you will play a critical role in ensuring accurate billing processes and maintaining customer satisfaction.Key Responsibilities:Billing Inquiries Handling:Respond to customer...

  • Accounts Receivable Specialist

    2 weeks ago

    Syracuse, New York, United States Rapid Response Monitoring Full time

    Job SummaryThe Accounts Receivable Specialist will play a critical role in supporting our Accounting department by performing key collections and accounts receivable functions. This role involves building relationships with clients' Accounts Payable teams through regular communication, reviewing accounts, and discussing payment arrangements. The successful...

  • Accounts Receivable Specialist

    3 days ago

    Syracuse, New York, United States Rapid Response Monitoring Full time

    Job SummaryRapid Response Monitoring is seeking a skilled Accounts Receivable Specialist to join our team. As a key member of our Accounting department, you will play a critical role in supporting our collections and accounts receivable functions.Key Responsibilities:Build relationships with clients' Accounts Payable teams through daily calls, account...

  • Technical Support Specialist

    2 days ago

    Syracuse, New York, United States Bluefors Full time

    Job Title: Technical Support SpecialistBluefors is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our internal users, ensuring the smooth operation of our computer systems, servers, and networks.Key Responsibilities:Install,...

  • IT Support Specialist

    2 weeks ago

    Syracuse, New York, United States ModusLights Technologies Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at ModusLights Technologies. As a key member of our IT department, you will provide timely and effective technical support to end-users via various channels, ensuring that all issues are resolved within established service level agreements (SLAs).Key ResponsibilitiesProvide technical...

  • IT Support Specialist

    4 days ago

    Syracuse, New York, United States ModusLights Technologies Full time

    Job DescriptionAs a skilled IT Support Specialist at ModusLights Technologies, you will be responsible for providing timely and effective technical support to end-users via various channels, including email, phone, and in-person, for hardware, software, and network-related issues.You will track, prioritize, and resolve IT incidents and service requests using...

  • Claims Support Specialist

    3 weeks ago

    Syracuse, New York, United States Sedgwick Full time

    About the RoleSedgwick is a leading provider of claims management services, and we're seeking a highly organized and detail-oriented Claims Support Specialist to join our team. As a Claims Support Specialist, you will play a critical role in supporting our claims staff and performing various office tasks to ensure the smooth operation of our claims...

  • Accounts Receivable Specialist

    4 weeks ago

    Syracuse, New York, United States AccessCNY INC Full time

    Job DescriptionBilling SpecialistOverview of the PositionAs a Billing Specialist at AccessCNY, you will be instrumental in overseeing Medicaid billing procedures. Your contributions will significantly influence the financial management of our organization.About AccessCNYAccessCNY has been a cornerstone in the community for over 70 years, dedicated to...

  • Senior Accounting Specialist

    1 month ago

    Syracuse, New York, United States Rapid Response Monitoring Full time

    Location: On Site in Syracuse, NY (HQ) Position Overview We are in search of a meticulous and proficient Senior Accounting Specialist to enhance our financial team. This pivotal role involves managing various accounting functions, ensuring precision and effectiveness in our financial operations. To excel in this position, candidates must exhibit exceptional...

  • Senior Accounting Specialist

    1 month ago

    Syracuse, New York, United States Rapid Response Monitoring Full time

    Location: On Site in Syracuse, NY (HQ) Role Overview We are in search of a meticulous and proficient Senior Accounting Specialist to become a vital member of our finance team. In this essential role, the successful applicant will oversee a variety of accounting functions, ensuring precision and effectiveness in our financial operations. To excel in this...

  • Administrative Support Specialist

    1 month ago

    Syracuse, New York, United States CPS Recruitment Full time

    Job OverviewWe are in search of a meticulous and efficient Administrative Support Specialist to join our dynamic team at a leading Emergency Services organization. This role is essential in facilitating the seamless functioning of our operations.Key Responsibilities:Oversee all telephone communications, ensuring timely responses to voicemails.Manage incoming...