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Claims Support Specialist

2 months ago

Syracuse, New York, United States Sedgwick Full time
About the Role

Sedgwick is a leading provider of claims management services, and we're seeking a highly organized and detail-oriented Claims Support Specialist to join our team. As a Claims Support Specialist, you will play a critical role in supporting our claims staff and performing various office tasks to ensure the smooth operation of our claims management system.

Key Responsibilities
  • Claims Setup and Entry: Set up and enter new claims into our claims management system, ensuring accurate and timely data entry.
  • Claims Notes and Diaries: Input and review notes and diaries in our claims management system as instructed, maintaining accurate and up-to-date records.
  • Payment Processing: Process payments in a timely and accurate manner, ensuring compliance with company policies and procedures.
  • Administrative Support: Provide administrative support, including filing, faxing, and photocopying, as well as preparing and sending letters, reports, and forms.
  • Customer Service: Provide excellent customer service, answering and initiating telephone calls, setting up medical appointments, and responding to customer inquiries.
  • Additional Tasks: Perform other duties as assigned, including the preparation and distribution of computer reports.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Six months of clerical or customer service experience or equivalent combination of education and experience required.
  • Skills: Excellent oral and written communication skills, PC literacy, including Microsoft Office products, strong organizational skills, and ability to work in a team environment.
What We Offer

Sedgwick offers a comprehensive benefits package, including medical, dental, vision, 401(k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. We are an Equal Opportunity Employer and a Drug-Free Workplace.