Account Support Specialist

15 hours ago


Syracuse, New York, United States National Safety Council Full time
Account Support Specialist

At the National Safety Council, we're committed to saving lives and preventing injuries. As an Account Support Specialist, you'll play a critical role in our mission by providing exceptional support to our training affiliates, instructors, and customers.

Key Responsibilities:
  • Coordinate training affiliate and instructor activity, ensuring seamless daily operations of state programs.
  • Orchestrate new and renewed contract agreements with training facilities for in-person training.
  • Design training schedules, review and qualify training affiliate applications, and process paperwork from in-person classes.
  • Provide Level 2 customer support via phone, chat, and email, resolving complex enrollment and completion problems.
  • Research and resolve customer payment issues, input adjustments, and draft written correspondence as needed.
  • Maintain current knowledge of regulatory requirements, ensuring excellence and compliance at all levels of program service.
Requirements:
  • Associate's degree and 3-5 years of relevant experience, or Bachelor's degree and at least 2 years of relevant experience.
  • Proficient with Microsoft Outlook, Excel, Word, and PowerPoint.
  • At least 2 years of relevant customer service or call center experience preferred.
  • Excellent verbal and written communication skills, with a professional and pleasant telephone manner.
  • Strong analytical and problem-solving skills, with the ability to make decisions within guidelines and policies.
What We Offer:
  • Competitive hourly rate of $21.75.
  • At least 20 PTO days accrued in the first year, plus 11 paid holidays.
  • Flexible work arrangements, comprehensive medical, dental, vision, and life insurance plans, and 403(b) and Roth 403(b) with employer match up to 6%.
  • Reimbursable training, student loan pay down, and dress-for-your-day policy.

We're an equal opportunity employer, committed to cultivating a diverse, inclusive, and equitable work environment. If you're passionate about safety and customer service, we encourage you to apply.



  • Syracuse, New York, United States National Safety Council Full time

    About the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as an Account Support Specialist. This role will be responsible for providing administrative support to our training programs, ensuring seamless execution and compliance with regulatory requirements.Key ResponsibilitiesCustomer ServiceProvide exceptional customer...

  • Accounting Specialist

    3 weeks ago


    Syracuse, New York, United States CPS Recruitment Full time

    Comprehensive Accounting SpecialistIf you are interested in understanding the qualifications for this position, please review the details below.Work Schedule:Full-time, Monday to Friday, 8:00 AM - 4:30 PM Compensation: $24 - $26 per hourCPS Recruitment is in search of a meticulous Comprehensive Accounting Specialist to become part of a supportive and stable...

  • IT Support Specialist

    3 weeks ago


    Syracuse, New York, United States Nscglobal Full time

    IT Support Specialist at NSC GlobalNSC Global is in search of a proficient IT Support Specialist to become a part of our dynamic team. We specialize in delivering exceptional network implementation and support services to prominent organizations, with the goal of enhancing their operational efficiency and competitive stance through cutting-edge IT...


  • Syracuse, New York, United States Rapid Response Monitoring Full time

    Job SummaryThe Accounts Receivable Specialist will play a critical role in supporting our Accounting department by performing key collections and accounts receivable functions. This role involves building relationships with clients' Accounts Payable teams through regular communication, reviewing accounts, and discussing payment arrangements. The successful...

  • IT Support Specialist

    3 weeks ago


    Syracuse, New York, United States Jobot Full time

    Join Our Team as an IT Support SpecialistWe are seeking a motivated and skilled IT Support Specialist to become a vital part of our dynamic team in the Engineering/Construction Services sector. This permanent role offers a unique opportunity for a technology-driven individual to showcase their expertise in a stimulating and rewarding environment.Key...

  • IT Support Specialist

    15 hours ago


    Syracuse, New York, United States ModusLights Technologies Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at ModusLights Technologies. As a key member of our IT department, you will provide timely and effective technical support to end-users via various channels, ensuring that all issues are resolved within established service level agreements (SLAs).Key ResponsibilitiesProvide technical...


  • Syracuse, New York, United States Sedgwick Full time

    About the RoleSedgwick is a leading provider of claims management services, and we're seeking a highly organized and detail-oriented Claims Support Specialist to join our team. As a Claims Support Specialist, you will play a critical role in supporting our claims staff and performing various office tasks to ensure the smooth operation of our claims...


  • Syracuse, New York, United States AccessCNY INC Full time

    Job DescriptionBilling SpecialistOverview of the PositionAs a Billing Specialist at AccessCNY, you will be instrumental in overseeing Medicaid billing procedures. Your contributions will significantly influence the financial management of our organization.About AccessCNYAccessCNY has been a cornerstone in the community for over 70 years, dedicated to...


  • Syracuse, New York, United States Rapid Response Monitoring Full time

    Location: On Site in Syracuse, NY (HQ) Position Overview We are in search of a meticulous and proficient Senior Accounting Specialist to enhance our financial team. This pivotal role involves managing various accounting functions, ensuring precision and effectiveness in our financial operations. To excel in this position, candidates must exhibit exceptional...


  • Syracuse, New York, United States Rapid Response Monitoring Full time

    Location: On Site in Syracuse, NY (HQ) Role Overview We are in search of a meticulous and proficient Senior Accounting Specialist to become a vital member of our finance team. In this essential role, the successful applicant will oversee a variety of accounting functions, ensuring precision and effectiveness in our financial operations. To excel in this...


  • Syracuse, New York, United States CPS Recruitment Full time

    Job OverviewWe are in search of a meticulous and efficient Administrative Support Specialist to join our dynamic team at a leading Emergency Services organization. This role is essential in facilitating the seamless functioning of our operations.Key Responsibilities:Oversee all telephone communications, ensuring timely responses to voicemails.Manage incoming...


  • Syracuse, New York, United States Usherwood Office Technology Full time

    {"title": "IT Support Specialist", "content": "Job SummaryUsherwood Office Technology is seeking an IT Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to our clients, resolving issues with computer hardware, software, and mobile devices.Key ResponsibilitiesRespond to service tickets and provide...


  • Syracuse, New York, United States Rapid Response Monitoring, Inc. Full time

    Job SummaryThe Accounts Payable Clerk performs accounting and clerical duties related to the efficient maintenance and processing of accounts payable transactions. A successful candidate will have a positive attitude, excellent communication skills and a desire to work as a part of a team.ResponsibilitiesReceives and reviews purchase orders, check requests,...


  • Syracuse, New York, United States National Safety Council Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at the National Safety Council. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical assistance to our users.Key ResponsibilitiesProvide Technical Assistance: Respond to user inquiries and provide...


  • Syracuse, New York, United States AccessCNY INC Full time

    Job DescriptionBilling SpecialistOverview of the PositionAs a Billing Specialist at AccessCNY, you will be integral in overseeing Medicaid billing procedures. Your contributions will significantly influence the financial health of our organization.About AccessCNYAccessCNY has been a pillar in the community for over 70 years, committed to delivering...

  • IT Support Specialist

    3 weeks ago


    Syracuse, New York, United States Jobot Full time

    Join Our Team and Make a DifferenceThis opportunity is hosted by Jobot.About Us:We are a leading organization in the Engineering and Construction Services sector, dedicated to delivering exceptional results and fostering innovation.Why Work With Us? Comprehensive Benefits Package 401(K) Plan Generous Paid Time Off Position Overview:We are on the lookout...


  • Syracuse, New York, United States Dupli Graphics Corporation Full time

    Position OverviewThe Client Support Specialist serves as the primary internal representative of the organization, tasked with conveying confidence in our printing services and capabilities to our clients. This role involves receiving, reviewing, and processing orders while efficiently resolving customer issues, all while maintaining effective communication...


  • Syracuse, New York, United States AccessCNY INC Full time

    Job DescriptionBilling SpecialistPosition OverviewAs a Billing Specialist at AccessCNY, you will be instrumental in overseeing Medicaid billing procedures. Your contributions will significantly influence the financial management of our organization.Company BackgroundAccessCNY boasts a legacy of over 70 years, committed to delivering individualized services...


  • Syracuse, New York, United States Elmcrest Children's Center Full time

    About the RoleThe Elmcrest Children's Center is seeking a skilled Clinical Support Specialist to join our team. As a Clinical Support Specialist, you will play a vital role in supporting youth and families during and after a stay in our Children's Crisis Respite program.Key ResponsibilitiesPerform clinical assessments and documentation to ensure accurate and...


  • Syracuse, New York, United States Rapid Response Monitoring Full time

    Job SummaryThe Accounts Payable Clerk performs accounting and clerical duties related to the efficient maintenance and processing of accounts payable transactions. A successful candidate will have a positive attitude, excellent communication skills and a desire to work as a part of a team.Key ResponsibilitiesReceives and reviews purchase orders, check...