IT Support Specialist
2 months ago
We are seeking a skilled IT Support Specialist to join our team at ModusLights Technologies. As a key member of our IT department, you will provide timely and effective technical support to end-users via various channels, ensuring that all issues are resolved within established service level agreements (SLAs).
Key Responsibilities- Provide technical support to end-users via email, phone, and in-person
- Track, prioritize, and resolve IT incidents and service requests using our ticketing system
- Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components
- Create, modify, and deactivate user accounts in various systems
- Install, configure, and update software applications and operating systems on end-user devices
- Assist in the procurement of IT hardware and maintain accurate inventory records
- Ensure that all systems and devices are compliant with company security policies
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Minimum of 3 years proven experience in providing IT support in a professional environment
- Proficient in Windows and/or macOS operating systems
- Familiarity with Microsoft Office Suite and other common business applications
- Basic networking knowledge (e.g., TCP/IP, DNS, DHCP)
- Experience with troubleshooting hardware and software issues
- Ability to analyze and resolve complex technical issues independently
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