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Account Support Specialist

2 months ago

Syracuse, New York, United States National Safety Council Full time
Job Summary

We are seeking a highly skilled and detail-oriented Account Support Specialist to join our team at the National Safety Council. This role will be responsible for providing administrative support to our training programs, including coordinating training schedules, reviewing instructor applications, and processing product orders.

Key Responsibilities
  • Coordinate training schedules and attend to daily operations of state programs
  • Orchestrate new and renewed contract agreements with training facilities for in-person training
  • Design training schedules and review instructor applications
  • Review and qualify prospective instructors and coordinate the processes to maintain active authorized instructors
  • Determine eligibility, register, and review prospective instructors, schedule instructor development and continuing education courses, order course materials, recommend authorization, and monitor instructor renewal schedule
  • Draft written correspondence to provide information or to address regulatory compliance issues
  • Process paperwork from in-person classes and conduct new business and current account management calls to promote program and revenue growth
Requirements
  • Associate's degree and 3-5 years of relevant experience or Bachelor's degree and at least 2 years of relevant experience
  • Proficient with Microsoft Outlook, Excel, Word, and PowerPoint
  • At least 2 years of relevant customer service or call center experience preferred
  • Requires basic knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
  • Solves a range of straightforward problems
  • Analyzes possible solutions using established processes
  • Receives close-to-moderate level of guidance and direction
  • Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Professional and pleasant telephone manner
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite or related software
  • Strong customer service and team orientation
  • Data entry accuracy and integrity
  • Is accountable for technical contribution to project teams
What We Offer
  • Competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life
  • At least 20 PTO days accrued 1st year and 11 paid holidays
  • Flexible work arrangements
  • Comprehensive medical, dental, vision, and life insurance plans
  • Flex spending accounts for medical and dependent care
  • 403(b) & Roth 403(b) with employer match up to 6%
  • Reimbursable training
  • Student loan pay down
  • Dress for your day
About Us

The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.

We believe that you can't be safe if you don't feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.