Technical Support Specialist

2 days ago


Syracuse, New York, United States Bluefors Full time
Job Title: Technical Support Specialist

Bluefors is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our internal users, ensuring the smooth operation of our computer systems, servers, and networks.

Key Responsibilities:
  • Install, configure, and maintain computer systems, servers, and networks.
  • Monitor system performance, troubleshoot issues, and ensure system availability and reliability.
  • Manage user accounts, permissions, and security settings.
  • Perform regular system backups and implement disaster recovery plans.
  • Collaborate with IT teams and vendors to resolve technical issues and implement system upgrades and enhancements.
  • Evaluate and recommend hardware, software, and network technologies to improve system performance and security.
  • Develop and maintain documentation of system configurations, procedures, and troubleshooting guides.
  • Ensure compliance with organizational policies and industry best practices.
  • Provide technical support and assistance to end-users, including training and guidance.
  • Stay up to date with emerging technologies and industry trends.
Requirements:
  • Bachelor's Degree or equivalent required.
  • Minimum of three years' experience as a System Administrator, Level 2 Help Desk Support, or similar role.
  • Relevant certifications, such as Microsoft Certified System Administrator (MCSA) or CompTIA Server+, are a plus.
Benefits:
  • Bluefors offers a generous benefits package including health, dental, vision, 401K, long and short-term disability, life, training, tuition reimbursement, and Paid Time Off (PTO).

Bluefors is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.



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