Senior Personal Banking Specialist

2 weeks ago


Medford, New York, United States Suffolk Credit Union Full time

Position Overview:

As a key member of the Member Services division, the Personal Banker III plays a crucial role in enhancing member experiences and fostering strong relationships. Suffolk Credit Union is recognized for its commitment to providing exceptional value, innovative products, and personalized service, ensuring our members receive the finest banking solutions available.

Key Responsibilities:

  • Deliver outstanding service to all members, both current and prospective.
  • Demonstrate comprehensive knowledge of all Credit Union offerings and effectively communicate the benefits of membership while identifying opportunities for acquisition and retention.
  • Address and resolve member inquiries, complaints, and issues promptly using appropriate channels.
  • Build and nurture advisory relationships with members to enhance engagement and referral potential.
  • Accurately and efficiently process transactions while maintaining confidentiality.
  • Conduct proactive member outreach for sales and service initiatives.
  • Follow up with members to ensure a positive banking experience.
  • Facilitate new member onboarding as needed.
  • Utilize Credit Union resources and cutting-edge technology to enhance member interactions.
  • Perform all essential Personal Banker duties, including managing various account types, servicing debit/ATM cards, processing wire transfers, and handling account maintenance requests.
  • Maintain cash drawers, request cash and coin as necessary, and ensure daily reconciliation.
  • Handle transactional responsibilities, including deposits, cash disbursals, and verification of endorsements.
  • Manage lending-related tasks, including processing consumer loan applications and gathering necessary documentation.
  • Stay informed about all Credit Union products, services, policies, and relevant regulations.
  • Assist the Contact Center during peak call volumes.
  • Ensure compliance with daily vault operations and Credit Union policies.
  • Act as a liaison with cash vendors and courier services.
  • Provide guidance and training to staff as needed.
  • Conduct audits and manage document retention processes.
  • Complete required reports in accordance with Credit Union policies and regulations.
  • Support Branch Management with production reporting and member activity analysis.
  • Offer digital branch support and assist members with online banking services.
  • Travel to various branch locations as required.
  • Participate in community events and Credit Union initiatives.
  • Provide Notary services to members.
  • Achieve satisfactory ratings on internal audits and examinations.
  • Meet or exceed monthly loan goals in compliance with Credit Union policies and regulations.
  • Contribute to the Credit Union's mission by performing additional duties as assigned.
Essential Qualifications:

Candidates should possess a high school diploma or equivalent. A minimum of three years of customer service experience, preferably in a banking context, is required. Cash handling experience is preferred, and supervisory experience is mandatory. A Notary license must be obtained within three months of hire, and an NMLS-ID (Mortgage Loan Originator) will be provided if not already acquired. Bilingual candidates are preferred.
  • Strong interpersonal skills with the ability to empathize and build rapport.
  • Clear and articulate communication skills, both verbal and written.
  • Proven customer service and communication abilities.
  • Ability to handle confidential information with discretion.
  • Ability to work under direct supervision while managing daily tasks.
  • Demonstrated capability to achieve personal and team goals.
  • Intermediate mathematical skills are required.
  • Familiarity with loan processing procedures and credit union policies.
  • Knowledge of relevant regulations, including Truth in Lending, HMDA, and Fair Credit Reporting Act.
  • Understanding of credit union products, services, and operational procedures.
Discover a fulfilling career with Suffolk Credit Union, where competitive salaries and excellent benefits await.

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