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Branch Operations Specialist II

2 months ago

Medford, United States Suffolk Credit Union Full time
Job DescriptionJob Description

About Us: At Suffolk Credit Union, we're more than a place to manage your money - we're a team committed to empowering our members and building a stronger community. We treat every individual with dignity and respect, fostering a culture of transparency and integrity. Our mission is to make financial wellness accessible for everyone, offering guidance whether you're saving for the future, buying a home, or growing your business. At Suffolk Credit Union, we're redefining banking by focusing on what truly matters - people.

Why Join Us?

  • Comprehensive health, dental, and vision plans, including disability and specialized insurances.
  • Generous 401(k) with employer matching, tuition reimbursement, and paid time off, including holidays, sick leave, and birthdays.
  • Employee wellness and assistance programs, along with support for work-life balance.
  • Flexible spending account designed to support your lifestyle needs.
  • Discounts on loan rates, financial services, and opportunities to participate in community charity events.
  • Holiday luncheons, themed parties, and other employee engagement activities.

If you're a proactive, detail-oriented professional who thrives in a fast-paced, dynamic environment and is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity Join our team and be a key player in helping members achieve their financial goals while growing your career at Suffolk Credit Union.

Role Overview: The Branch Operations Specialist II (Senior Teller) will be responsible for overseeing and supporting the daily operations of bank branches, ensuring compliance with all procedures and governing regulations. This includes managing cash handling, balancing, vault transactions, and ensuring the accuracy and security of all monetary activities. Additionally, the Head Teller will assist in establishing new customer accounts and maintaining strong relationships with existing customers by identifying and cultivating referral opportunities across Retail Banking, Consumer Lending, Commercial Lending, Mortgage Lending, and other service channels. They will provide exceptional, friendly service, acting as an advocate for customers in a professional, courteous, and helpful manner, while actively contributing to the protection and growth of the bank.

Key Responsibilities:

  • Deliver excellent member service by addressing requests, complaints, and issues promptly and effectively.
  • Exhibit strong knowledge of Credit Union products and services, identifying opportunities for cross-sell, retention, and member acquisition.
  • Assist in daily cash handling, teller operations, and vault transactions, ensuring accuracy, security, and compliance.
  • Build strong relationships with members to enhance engagement and identify referral opportunities.
  • Accurately process member transactions while maintaining confidentiality and adherence to regulations.
  • Provide guidance and support to staff on Personal Banker tasks, such as account opening/closing, debit card servicing, and fraud claims.
  • Help with daily teller drawer reconciliation and vault operations while supporting ATM/ITM management and coordinating with cash vendors.
  • Offer assistance and mentorship to staff, help with audits, and ensure document retention and compliance are maintained.
  • Support the Contact Center with inbound calls during peak times, assist with Digital Banking inquiries, and participate in community events.
  • Contribute to team efforts to meet loan and service goals, ensuring compliance with Credit Union policies, as well as State and Federal regulations.

Essential Qualifications:

Qualified candidates will have a high school diploma or equivalency certification. One (1) to two (2) years of teller experience and knowledge of the following equipment is required: Cash Recycler, CDM Machine, ATM, ITM, and card machine. Bilingual preferred.

  • Demonstrates strong interpersonal skills, showing empathy and the ability to build rapport with members.
  • Communicates clearly and effectively, both verbally and in writing, with employees, credit union members, vendors, and third parties.
  • Exhibits excellent customer service and communication abilities.
  • Handles confidential information with tact and responsibility.
  • Works efficiently with direct supervision of daily activities.
  • Achieves individual goals while supporting the team in reaching branch objectives.
  • Possesses intermediate mathematical skills necessary for daily operations.
  • Understands loan processing procedures and related tasks.
  • Has knowledge of credit union loan policies and regulations, including Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, and more.
  • Demonstrates familiarity with credit union products, services, policies, regulations, and procedures.

Working Conditions:

  • Must be able to communicate effectively through speaking and hearing, with visual acuity for reporting and presenting information.
  • Occasionally required to lift over 45 lbs., such as supply boxes.
  • Occasionally works unusual hours, including Credit Union Days and call nights.
  • Must be available to work a flexible schedule, including Saturdays.
  • Occasionally required to travel up to 50 miles for business needs.

Apply today and embark on a rewarding career and start empowering your possible

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.





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