Veterinary Front Desk Coordinator
2 days ago
The Client Services Representative/Receptionist is the primary liaison with Care Center clientele, responsible for handling all incoming phone calls, scheduling appointments, and providing exceptional client service.
Key Responsibilities:- Handle all incoming phone calls, including scheduling appointments, phone triage, and forwarding calls to appropriate departments or personnel.
- Greet and check in clients for emergencies and specialty appointments, maintaining a timely flow of patients from admission to discharge.
- Communicate efficiently and accurately with clients to exceed client expectations.
- Collect and enter all client and patient information into the hospital system, review and maintain client/patient files, resolve open invoices, collect payments, and run end-of-shift reporting.
- Fax and email records to rDVM offices.
- Keep the desk clean and organized, stock front desk supplies, and maintain a clean and organized lobby and exam rooms.
- High school diploma, GED, or higher education.
- 1 year customer or client service experience.
- Exceptional ability to communicate with all levels of the organization, including the public.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Position requires flexibility in scheduling and the ability to work evenings and weekends as required.
- Contact with the general public in a fast-paced, high-volume, 24-hour, 7-day/week, 365-day/year medical facility.
- Physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 40 lbs.), and standing; periods of prolonged sitting may be required.
- Visual acuity sufficient to maintain accurate records; recognize people and understand written directions.
- Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
- Fine motor skills adequate for utilizing office equipment such as multi-line phone systems, printers/copiers, and computer keyboards.
- Ability to travel as needed.
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