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Front Desk Supervisor

2 months ago

Dayton, Ohio, United States Extended Stay Dayton North Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Extended Stay Dayton North. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Responsibilities
  • Assist the Front Desk Manager and/or General Manager in ensuring the smooth operation of the front desk
  • Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
  • Maximize room revenue and occupancy through effective room merchandising and sales techniques
  • Monitor and review front office logs and trace files daily to ensure accuracy and compliance
  • Comply with Aimbridge Hospitality standards and regulations to maintain a safe and efficient hotel environment
  • Perform all duties of a Front Desk Agent, including check-in, check-out, and room assignments
  • Assist in training new hires and current associates on front desk procedures and policies
  • Participate in departmental meetings and contribute to the development of new ideas and initiatives
Requirements
  • At least 2-3 years of progressive experience in a hotel or related field
  • High school diploma or equivalent required; college coursework in a related field helpful
  • Previous supervisory responsibility preferred
  • Valid driver's license for the applicable state
  • Excellent communication and interpersonal skills
  • Ability to work well in stressful, high-pressure situations
What We Offer

As a valued member of our team, you will enjoy a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. You will also have the opportunity to grow and develop your career in a dynamic and supportive environment.