Lead Technical Solutions Engineer, Platform

2 weeks ago


San Francisco, California, United States Databricks Inc. Full time

Role Overview:

While candidates in the listed locations are encouraged for this role, candidates in other locations will be considered. Based on location, the role can be hybrid or remote.

As a Senior Technical Solutions Engineer, you will be instrumental in delivering technical assistance for issues related to the Databricks Platform. Your expertise will help resolve challenges associated with the unified analytics platform, guiding customers through their Databricks journey. You will be the go-to resource for inquiries ranging from fundamental technical questions to intricate architectural scenarios across the Big Data landscape. This position reports to the Senior Manager of Technical Solutions and is hybrid in nature.

Key Responsibilities:

  • Diagnose and resolve intricate customer challenges associated with the Databricks platform.
  • Offer best practices support for tailored solutions developed by Databricks clientele.
  • Provide recommendations for enhancing performance in customer-specific settings.
  • Assist with issues related to third-party integrations within the Databricks environment.
  • Collaborate with engineering and escalation teams to ensure effective resolution of customer inquiries and requests.
  • Contribute to the development and upkeep of company documentation and knowledge resources.
  • Act as a strong advocate for customer needs.
  • Enhance your expertise in AWS/Azure and the Databricks platform through ongoing learning and internal training initiatives.
  • Participate in on-call rotations during weekends and weekdays.

Qualifications:

  • At least 3 years of experience in designing, building, testing, and maintaining applications using Python/Java/Scala, with a strong emphasis on Python.
  • Proven experience with SQL-based databases is essential.
  • A minimum of 2 years of experience with Hadoop/Spark in administrative, development, or support roles is required.
  • Hands-on experience with AWS or Azure is necessary.
  • Exceptional written and verbal communication skills in English are required.
  • Experience in a Distributed Big Data Computing environment is advantageous.
  • A technical degree or equivalent experience is preferred.

Compliance Note:

In compliance with U.S. Government information security and federal contractor regulations, this role is open to United States citizens on United States soil only.

Benefits Overview:

  • Comprehensive Medical, Dental, and Vision coverage.
  • 401(k) Retirement Plan.
  • Flexible Spending Account (FSA), Health Savings Account (HSA), and Commuter Benefit Plans.
  • Equity Awards.
  • Flexible Time Off policy.
  • Family Planning support.
  • Fitness Reimbursement programs.
  • Employee Assistance Program (EAP).
  • Business Travel Accident Insurance.
  • Mental Wellness Resources.

Compensation Transparency:

Databricks is dedicated to equitable compensation practices. The pay range for this role is $102,400 — $181,200 USD, reflecting the base salary for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages will vary based on factors unique to each candidate, including job-related skills, experience, relevant certifications, and specific work location. The total compensation package may also include eligibility for an annual performance bonus, equity, and the benefits listed above.

About Databricks:

Databricks is a leading data and AI company, trusted by over 10,000 organizations globally, including many Fortune 500 companies. Our platform empowers organizations to unify and democratize data, analytics, and AI. Headquartered in San Francisco, we were founded by the original creators of Lakehouse, Apache Spark, Delta Lake, and MLflow.

Diversity and Inclusion Commitment:

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can thrive. We ensure our hiring practices are inclusive and uphold equal employment opportunity standards.

Compliance Statement:

If access to export-controlled technology or source code is necessary for job performance, it is at the employer's discretion whether to apply for a U.S. government license for such positions.



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