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Lead Technical Solutions Engineer
2 months ago
At Canva, we are revolutionizing the way design is experienced across the globe. We appreciate your interest in exploring our opportunities.
Work Environment
Our primary office is located in Sydney, Australia, with a significant presence in San Francisco for our U.S. operations. We embrace flexibility in work arrangements, empowering our Canvanauts to find the optimal balance that drives success for themselves and their teams.
Role Responsibilities
As Canva continues to grow, adaptability remains integral to our culture. The responsibilities of this position include:
- Leading a team of solution and support engineers, fostering a collaborative and open environment where impactful contributions are encouraged.
- Facilitating communication between developers and internal teams to address technical inquiries and challenges.
- Creating and refining processes and tools to efficiently support our expanding Enterprise and Developer community.
- Overseeing the execution of cross-team initiatives and projects from conception to completion, exercising autonomy and decision-making authority.
- Delivering compelling presentations and demonstrations, assisting in the development of demo agendas, and preparing software demo presentations for developers.
- Representing developers by articulating their technical capability needs to product and engineering teams, as well as API requirements to the Ecosystem product and engineering teams.
- Promoting engagement within our developer community while advocating for their needs within the organization by highlighting their challenges, feedback, and feature requests.
Candidate Profile
The ideal candidate will possess:
- Proven leadership skills with the ability to mentor and develop a high-performing engineering team.
- Strong foundation in computer science and engineering principles, with experience in web application development.
- Experience in API development, integration, and building web solutions.
- A minimum of 6 years in sales engineering, solutions architecture, technical consulting, or a related field.
- Exceptional technical troubleshooting abilities in an Enterprise SaaS environment.
- Background in custom extension/integration development across various web platforms and app marketplaces.
- A customer-centric approach and demeanor.
- Strong written and verbal communication skills.
About the Ecosystem Team
The Ecosystem group plays a crucial role in Canva's ambition to reach 1 billion users by cultivating a diverse app ecosystem that meets the varied needs of our users. As we expand our influence within larger organizations, it is vital to enhance our ecosystem to support both applications and integrations with third-party tools and services.
Benefits
We are committed to achieving ambitious goals while ensuring a fulfilling work experience. Our benefits include:
- Equity packages to share in our success.
- Health benefits to support your well-being.
- 401(k) retirement plan with company contributions.
- Inclusive parental leave policy for all parents and caregivers.
- An annual allowance for well-being, social connection, and office setup.
- Flexible leave options to recharge and support personal needs.
At Canva, we prioritize fairness and competitive compensation, ensuring internal equity across teams in each region. Salary decisions are based on market data, skills, and experience.
Additional Information
We value diverse skills and backgrounds, and we encourage applications from all candidates, even if your experience does not perfectly align with the job description. Interviews are conducted virtually.
