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Lead Technical Solutions Engineer
2 months ago
At Canva, we are redefining the way the world engages with design. We are a global team that values diversity and creativity, welcoming individuals from all backgrounds.
Work Environment
Our primary office is located in Sydney, Australia, with a significant presence in San Francisco for our U.S. operations. We promote flexibility in work arrangements, empowering our team members to choose the balance that best supports their productivity and goals.
Role Responsibilities
As Canva continues to grow, adaptability remains at the core of our operations. In this role, you will be involved in:
- Leading a dynamic team of solution and support engineers, fostering a collaborative and open environment where every member can make a significant impact.
- Facilitating communication between developers and internal teams to effectively address technical inquiries and challenges.
- Creating and refining processes and tools to support our rapidly expanding Enterprise and Developer community.
- Managing and executing cross-team initiatives and projects from conception to completion, exercising autonomy and decision-making authority.
- Delivering compelling presentations and demonstrations, assisting in the development of demo agendas, and preparing software demo presentations for developers.
- Representing developers by articulating their technical needs to product and engineering teams, as well as API requirements to the Ecosystem product and engineering teams.
- Enhancing engagement within our developer community while advocating for their needs within the organization by highlighting their challenges, feedback, and feature requests.
Candidate Profile
The ideal candidate will possess:
- Proven leadership skills with the ability to mentor and develop a high-performing engineering team.
- Strong foundation in computer science and engineering principles, with experience in web application development.
- Experience in API development, integration, and web solution creation.
- A minimum of 6 years in sales engineering, solutions architecture, technical consulting, or a related field.
- Exceptional technical troubleshooting abilities in an Enterprise SaaS environment.
- Background in custom extension/integration development across various web platforms and app marketplaces.
- A customer-centric approach and demeanor.
- Excellent written and verbal communication skills.
About the Ecosystem Team
The Ecosystem group plays a vital role in Canva's ambition to reach 1 billion users by developing a rich app ecosystem that caters to the diverse needs of our users across different demographics. As Canva expands its influence within larger organizations, it is crucial to enhance our ecosystem to support both applications and integrations with third-party tools and services.
Benefits
At Canva, we are driven by ambitious goals, but we also believe in creating moments of joy and connection throughout our work culture. We offer a comprehensive benefits package to support your success both professionally and personally, including:
- Equity packages to share in our success.
- Health benefits to promote your well-being.
- 401(k) retirement plan with company contributions.
- An inclusive parental leave policy for all parents and caregivers.
- An annual allowance for well-being, social connections, and office setup.
- Flexible leave options to recharge and support personal needs.
At Canva, we prioritize fairness and competitive compensation, ensuring internal equity within our teams across regions. The target salary range for this position starts at a minimum of $210,000, with offers determined by market data and the candidate's experience and skills.
Additional Information
We base our hiring decisions on your experience, skills, and passion, as well as how you can contribute to Canva's culture. We encourage you to share your pronouns and any reasonable adjustments you may need during the interview process. We celebrate diverse skills and backgrounds, so even if you feel your qualifications do not perfectly align with the job description, we still want to hear from you.
