Retail Operations Leader
2 weeks ago
Retail Operations Leader
Employee Type: Regular | Full-time
Location: Baltimore, MD
Team: Retail
**Company Overview**
Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 individuals across North America. BSRO manages more than 2,200 company-owned outlets, including Firestone Complete Auto Care, Tires Plus, and Wheel Works. With a significant presence across North America and over $3 billion in tire and automotive service sales, Bridgestone Retail Operations is an excellent place to advance your career. We offer more than just competitive compensation; we provide formal training, performance incentives, paid time off, comprehensive healthcare plans for both full-time and part-time employees, and a 401k plan to help you secure your future. We believe that to deliver exceptional service and quality, individuals must be able to bring their authentic selves to work and feel supported. We champion diverse perspectives, recognizing the value of viewing our business through various lenses. Join us in building a team as diverse as the communities we serve.
**Job Description**
Oversee the operations of the retail store and ensure that tire sales, automotive service sales, customer loyalty, and overall profitability are optimized.
Key Responsibilities:
- Deliver outstanding customer service
- Drive sales initiatives and promotional activities
- Enhance customer satisfaction and loyalty
- Achieve results for teammates, customers, and the organization
- Understand alternative tire sourcing and market competition
- Manage payroll, budgets, and store objectives
- Maintain accurate records and relevant financial data
- Supervise, schedule, and allocate staff based on their skills
- Participate in paid training to stay current with industry advancements
- Follow up with customers to gather feedback and ensure satisfaction
- Perform additional duties as assigned
Preferred Qualifications:
2-year college degree or equivalent experience
Qualifications:
- High School Diploma or equivalent
- Proven success in retail sales management
- Strong problem-solving skills related to customer issues
- Aptitude for managing inventory, order scheduling, and merchandising displays
- Ability to assist customers with personal sales and complaints to foster retention and loyalty
- Effective communication skills with teammates and customers
- Negotiation and conflict resolution abilities
- Valid automobile driver's license and capability to operate customer and company vehicles
- Completion of all current and required BSRO store education courses and modules for this position
Employee Type: Regular | Full-time
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