Retail Operations Leader

2 weeks ago

Baltimore, Maryland, United States Pandora AS Full time
About the Role:
As a leading global jewellery brand, we empower individuals to express their unique stories through our exquisite products. At Pandora, we believe in the power of original ideas that can create meaningful change and inspire passion in our work.

Position Overview:
The Retail Operations Leader will embody the essence of the Pandora brand.

In this role, you will deeply engage with our culture, values, and offerings while taking pride in delivering outstanding customer service.

This position provides a thrilling opportunity to actively participate on the sales floor, connecting with customers and collaborating with your team to boost sales.

As the Retail Operations Leader, you will mentor and oversee a team of Assistant Managers, Sales Leads, and Sales Associates.


Key Responsibilities:
  • Fostering a vibrant store culture that ignites passion for our brand, where team members excel as remarkable brand ambassadors.
  • Creating a high-performance sales environment that generates memorable experiences and surpasses customer expectations.
  • Embracing challenges and exceeding commercial objectives and KPIs, setting new benchmarks for success.
  • Building, guiding, and motivating a talented team, instilling a sense of accountability for both individual and store performance through timely feedback and support.
  • Collaborating with the Divisional Sales Manager and HR to identify and address any performance challenges and policy adherence.
  • Leveraging your expertise across various domains (talent, brand, operations, and customer experience) to ensure effective implementation of visual merchandising standards, operational efficiency, and ongoing team development.

Qualifications:
We invite you to join us if you possess:

  • A results-driven leadership approach with 3-5 years of experience as a Retail Manager in a dynamic sales environment.
  • Excellent communication skills, both written and verbal, enabling you to connect with individuals at all organizational levels.
  • Strong business insight and analytical capabilities that yield positive outcomes.
  • A talent for recruiting, nurturing, and developing exceptional teams, with an emphasis on succession planning and internal growth.
  • Proficiency in Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
  • Eligibility to work and provide proof of identity.
  • A flexible schedule that accommodates evenings, weekends, and holidays, with the ability to stand for extended periods.

Compensation and Benefits:
We offer a competitive compensation package that includes base salary plus bonuses, along with a 401K plan to support your financial future.

Pandora also provides a comprehensive benefits package, including:
- Medical, Dental, and Vision coverage
- Short/Long Term Disability
- Basic Life and AD&D insurance
- Anniversary gift cards and product discounts

Growth Opportunities:
At Pandora, we are committed to fostering professional growth and creating opportunities that align with business needs through training programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more.

Paid Time Off:
Our PTO package includes vacation, personal days, sick leave, birthday celebrations, and paid holidays.


About Pandora:
Pandora is renowned for designing, manufacturing, and marketing hand-finished jewellery crafted from high-quality materials at accessible prices.

Our jewellery is available in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 individuals globally and produces its jewellery at two LEED-certified facilities in Thailand, primarily using recycled silver and gold.

We are dedicated to sustainability, aiming to achieve carbon neutrality by 2025 and actively participating in the Science Based Targets initiative to reduce emissions across our entire value chain.

Pandora's recruitment process is designed to be transparent and equitable, ensuring all candidates have a fair opportunity to showcase their skills and competencies.

We encourage applicants to refrain from including identity-related information such as photos, marital status, or age in their submissions.

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