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Retail Operations Manager

2 months ago

Baltimore, Maryland, United States Savers Value Village Full time
About Savers / Value Village

Savers / Value Village is a leading international thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.

Job Summary

We are seeking a highly skilled Retail Manager to support the service side of our stores or the backroom product flow function (production). As a Retail Manager, you will play a key role in driving sales growth, improving customer satisfaction, and maintaining a high level of store appearance and organization.

Key Responsibilities
  • Manage and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
  • Oversee the daily operations of the store, including visual merchandising, inventory management, and loss prevention.
  • Develop and implement strategies to increase sales and improve customer engagement.
  • Collaborate with the store leadership team to achieve business objectives and implement company initiatives.
  • Ensure compliance with company policies and procedures, including safety and security protocols.
What We Offer
  • A competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
  • Opportunities for career growth and professional development through our comprehensive training program.
  • A dynamic and supportive work environment with a team of like-minded individuals who share our passion for sustainability and customer service.
  • A comprehensive onboarding and training program to ensure your success in the role.
Requirements
  • 2+ years of retail management experience, preferably in a fast-paced environment.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.