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Retail Team Leader

2 months ago

Baltimore, Maryland, United States Tapestry Full time
Position Overview
The Retail Team Leader plays a crucial role in supporting store management by fostering a customer-centric atmosphere on the sales floor through outstanding supervision.

As a vital member of our team, you will contribute to enhancing store efficiency and profitability by aiding in team development, setting objectives, and ensuring adherence to all company standards.

We seek a remarkable Team Leader who exemplifies leadership, establishes a positive environment on the sales floor, and provides constructive feedback to the store team, driving them to surpass service expectations.

In return, you will have the opportunity to lead a talented team and be part of a rapidly growing luxury brand with pathways for career advancement.


Key Responsibilities
  • Foster a vibrant, sales-driven, and service-oriented environment.
  • Ensure all customers receive service aligned with company standards.
  • Motivate the team to achieve and exceed performance benchmarks.
  • Proactively address development needs within the team.
  • Maintain a confident and commanding presence on the sales floor.
  • Act as a champion for the team.
  • Build strong partnerships with team members.
  • Represent the brand positively in all interactions.

Qualifications
  • Experience in a retail service setting in a leadership role.
  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
  • Strong communication skills with customers and staff.
  • Ability to adapt to a flexible schedule to meet business needs, including evenings, weekends, and holidays.

We are committed to creating a diverse and inclusive workplace and pride ourselves on hiring and developing the best talent.