Program Manager of Engagement and Community Center

4 days ago


San Francisco, California, United States Larkin Street Youth Services Full time
Job Summary

We are seeking a highly skilled and dedicated Program Manager of Engagement and Community Center to join our team at Larkin Street Youth Services. As a key member of our staff, you will be responsible for the daily operations of the Engagement and Community Center (ECC) and will act as an immediate supervisor for the front desk/lobby staff and case management services.

Key Responsibilities
  • Leadership and Supervision: Plan, coordinate, schedule, and supervise Front Desk Receptionist (2) and Case Management Staff (2).
  • Program Management: Ensure high quality case management services are provided as well as other program activities such as client groups that are facilitated by the case management team.
  • Communication and Collaboration: Coordinate and facilitate weekly client review and bi-weekly cross-departmental client review with ECC and Lark Inn Case Managers.
  • Client Services: Ensure that there is proper cross-communication within Larkin departments to improve client quality of services.
  • Program Budgeting: Responsible for adhering strictly to program budgets and contractual requirements for client services.
  • Staff Support: Responsible for contributing towards the care and welfare of staff and to the clients.
  • Professional Development: Facilitate weekly staff meeting and coordinate professional development trainings as available and appropriate.
  • Representation: Represent the agency at community events or on behalf of the Director of Engagement Services, as needed.
Requirements
  • Passion for the Mission: You are passionate about the Larkin Street Youth Services mission to end youth homelessness.
  • Case Management Experience: You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds, similar to the client base at Larkin Street Youth Services.
  • Leadership Experience: You have previous experience in leadership roles.
  • Team Player: You are a self-starter and team player. Your colleagues describe you as collaborative and supportive.
  • Flexibility: You work best in a fast-paced environment.
  • Availability: You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.
  • Benefits: You are willing to work holidays occasionally.
  • Health and Safety: You are vaccinated against COVID 19.


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