Overnight Guest Services Coordinator
2 weeks ago
Position Overview:
Canyon Ranch has been a pioneer in promoting wellness and a healthy lifestyle since its inception. With a legacy of providing integrative wellness experiences, Canyon Ranch has welcomed countless guests to its renowned wellness resorts. Our establishments are recognized for excellence in the hospitality industry, consistently earning accolades for our exceptional service and serene environments.
Key Responsibilities:
As the Overnight Guest Services Coordinator, you will play a crucial role in ensuring a seamless experience for our guests during the night shift. Your responsibilities will include:
- Managing and reconciling guest and house accounts to ensure accuracy and transparency.
- Generating and distributing daily reports based on operational activities.
- Addressing overnight guest requests and ensuring their needs are met promptly.
- Acting as a troubleshooter for any issues that arise, including assisting with room relocations when necessary.
- Updating guest information in our communication systems to keep early risers informed about activities such as yoga classes or morning walks.
- Fulfilling roles as a Guest Services Representative, PBX Operator, and Bellperson as needed.
- Providing guest services in the absence of regular staff members.
Qualifications:
To excel in this role, candidates should possess:
- A minimum of 1 year of experience in hospitality front desk operations, with prior night audit experience being advantageous.
- Familiarity with Opera Property Management System is preferred.
- Basic understanding of maintenance issues to assist with minor repairs.
- Strong communication skills and a commitment to guest satisfaction.
- CPR/AED certification is required within the first 90 days of employment.
- TIPS or Alcohol Awareness Certification is a plus.
- A valid driver's license and a clean driving record.
- Basic knowledge of accounting or bookkeeping principles.
Canyon Ranch and its affiliates prioritize the privacy and security of personal information for all individuals, including job applicants.
For more information, please refer to our privacy notice.
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