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Guest Services Coordinator

2 months ago

Redwood City, California, United States The Crescent Hotels Group Full time

Position Overview:
A Front Desk Agent plays a crucial role in ensuring guests receive a warm welcome and exceptional service throughout their stay. This position is integral to the hotel's commitment to delivering outstanding guest experiences while maintaining financial success.

Key Responsibilities:
As a Front Desk Agent, your primary duties will include:

  • Welcoming Guests: Greet and assist guests during the registration process, ensuring a smooth check-in experience. This includes entering and retrieving guest information, confirming details, and providing essential information about the hotel.
  • Managing Check-Out: Facilitate the check-out process by accurately accounting for rooms and services, processing payments, and handling various forms of transactions.
  • Providing Information: Maintain an extensive knowledge of hotel offerings, including room types, rates, promotions, and local attractions to effectively respond to guest inquiries.
  • Upselling Services: Utilize upselling techniques to promote hotel amenities and maximize occupancy rates.
  • Addressing Guest Needs: Respond promptly to guest requests and resolve any issues with a friendly and efficient approach.
  • Handling Communications: Receive and relay messages to guests, ensuring they are informed and satisfied with their stay.

Important Note:
This job description outlines the primary responsibilities and is not exhaustive of all tasks that may be assigned. The company reserves the right to modify this description at any time.

Compensation:
The anticipated compensation for this role is competitive and will be based on various factors, including experience and qualifications.

Equal Opportunity Employer:
The Crescent Hotels Group is an equal opportunity employer, welcoming applicants from diverse backgrounds.