Guest Services Director

7 days ago


Redwood City, California, United States Crescent Hotels & Resorts Full time
Job Summary

Crescent Hotels & Resorts is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our hotel operations team, you will be responsible for supervising the daily activities of the Front Desk staff, ensuring exceptional guest satisfaction, and driving revenue growth.

Key Responsibilities
  • Supervise and train Front Desk staff to deliver exceptional guest service and ensure seamless check-in and check-out processes.
  • Monitor and analyze Front Desk operations to identify areas for improvement and implement strategies to increase revenue and guest satisfaction.
  • Develop and maintain strong relationships with guests, colleagues, and external partners to ensure a positive and memorable experience.
  • Manage and resolve guest complaints and issues in a professional and timely manner.
  • Collaborate with other hotel departments to ensure seamless operations and effective communication.
Requirements
  • 2+ years of experience in a supervisory role in the hospitality industry.
  • Proven track record of delivering exceptional guest service and driving revenue growth.
  • Strong leadership and communication skills, with the ability to motivate and train staff.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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