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Guest Relations Specialist

2 months ago


Redwood City, California, United States The Crescent Hotels Group Full time

Position Overview:
A Front Desk Agent plays a crucial role in providing exceptional service to guests, ensuring a seamless check-in and check-out experience while contributing to the financial success of the hotel.

Key Responsibilities:
As a Front Desk Agent, your primary duties will include:

  1. Welcoming Guests: Greet visitors warmly and manage the registration process, which encompasses entering and retrieving data from the system, confirming guest details and rates, selecting accommodations, coding electronic keys, and distributing welcome materials.
  2. Check-Out Assistance: Facilitate the check-out process by ensuring accurate billing for rooms and services, utilizing the point-of-sale system, processing various payment methods, and managing currency conversions.
  3. Knowledge of Hotel Services: Maintain an in-depth understanding of hotel offerings, including room types, pricing, packages, and local attractions, to effectively address guest inquiries.
  4. Upselling Techniques: Employ strategies to promote hotel amenities and maximize occupancy rates.
  5. Guest Support: Respond promptly to guest requests and concerns, resolving issues in a friendly and efficient manner.
  6. Message Management: Receive, document, and relay messages to guests as needed.

Note:
This job description outlines the essential functions of the role but is not exhaustive. Additional responsibilities may be assigned by management as necessary.

Compensation:
The anticipated hourly wage for this position is $22.48 for candidates in California. Actual salary will be determined based on various factors, including experience and qualifications.

Equal Opportunity Employment:
The Crescent Hotels Group is an Equal Opportunity Employer, welcoming applications from all individuals, including protected veterans and those with disabilities.