Guest Services Representative at Crescent Services

2 weeks ago


Redwood City, California, United States Crescent Services Full time

A Guest Services Representative plays a crucial role in welcoming and registering guests while ensuring a seamless check-out experience, all in line with the hotel's commitment to exceptional guest service and financial success.

Key Responsibilities:

As a Guest Services Representative, your primary duties will include:

  • Welcoming guests and managing the registration process, which involves entering and retrieving information from the system, confirming guest details and rates, selecting accommodations, coding electronic keys, promoting marketing initiatives, providing welcome materials, and guiding guests to their rooms or arranging for bell service.
  • Assisting guests during check-out, ensuring accurate billing for rooms and services, utilizing the point-of-sale system, handling cash transactions, processing credit and debit cards, accepting various payment forms, converting foreign currency, providing change, and managing gift certificates and cards.
  • Exhibiting comprehensive knowledge of hotel offerings, including room types, rates, packages, promotions, local attractions, and general product information, while addressing guest inquiries and concerns.
  • Utilizing upselling techniques to enhance hotel services and facilities, aiming to maximize room occupancy.
  • Responding promptly to guest requests and inquiries, resolving issues in a friendly and efficient manner.
  • Managing guest complaints by conducting thorough research and negotiating satisfactory solutions.
  • Receiving, entering, retrieving, and relaying messages to guests.

Note: This description outlines essential functions of the position but is not exhaustive. Additional job-related duties may be assigned by a supervisor. This description is subject to change at the discretion of the company and does not constitute an employment contract.

Crescent Services is an equal opportunity employer and values diversity in the workplace. We do not discriminate against employees or applicants based on their inquiries regarding compensation or any other protected characteristics.



  • Redwood City, California, United States Crescent Services Full time

    Position Overview:At Crescent Services, we understand that while traveling can be exciting, many guests long for the comfort of home. Our dedicated Housekeeping team plays a vital role in creating a welcoming atmosphere for our visitors. As a Room Care Specialist, your efforts will significantly contribute to ensuring that guests enjoy a pleasant and...


  • Redwood City, California, United States Crescent Services Full time

    JOB OVERVIEW:Oversee the daily functions of the Front Desk team to enhance revenue and profitability while ensuring exceptional guest satisfaction.ESSENTIAL JOB FUNCTIONS:Conduct interviews, hire, train, assess performance, address issues, maintain open communication, and recommend disciplinary actions or terminations when necessary. Address guests' special...


  • Redwood City, California, United States Crescent Services Full time

    Position Overview:At Crescent Services, we understand that for many travelers, being away from home can be challenging. Our dedicated Housekeeping team plays a vital role in creating a welcoming atmosphere that feels like home. As a Guest Room Attendant, your efforts will significantly contribute to ensuring that our guests enjoy a pleasant and comfortable...


  • Redwood City, California, United States The Crescent Hotels Group Full time

    Position Overview:A Guest Services Representative plays a crucial role in welcoming and assisting guests at the hotel, ensuring an exceptional experience while contributing to the financial success of the establishment.Key Responsibilities:As a Guest Services Representative, your primary duties will include:Welcoming Guests: Greet visitors warmly and...


  • Redwood City, California, United States Crescent Hotels & Resorts Full time

    Job SummaryCrescent Hotels & Resorts is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our hotel operations team, you will be responsible for supervising the daily activities of the Front Desk staff, ensuring exceptional guest satisfaction, and driving revenue growth.Key ResponsibilitiesSupervise and...


  • Redwood City, California, United States The Crescent Hotels Group Full time

    Position Overview:A Front Desk Agent plays a crucial role in ensuring guests receive a warm welcome and exceptional service throughout their stay. This position is integral to the hotel's commitment to delivering outstanding guest experiences while maintaining financial success.Key Responsibilities:As a Front Desk Agent, your primary duties will...


  • Redwood City, California, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and experienced Front Office Manager to oversee the daily operations of our hotel's front desk. As a key member of our team, you will be responsible for maximizing revenues and profits while ensuring optimal guest satisfaction.Key ResponsibilitiesSupervise and train front desk staff to ensure excellent...


  • Redwood City, California, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled Maintenance Technician to join our team. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our hotel's maintenance and repair functions.Key ResponsibilitiesPerform routine maintenance and repairs on hotel equipment, including HVAC systems, plumbing,...


  • Redwood City, California, United States Crescent Services Full time

    Position Overview:As a vital member of our Housekeeping team, the Guest Room Attendant plays a crucial role in creating a welcoming atmosphere for our guests. Your efforts will ensure that our hotel feels like a home away from home, allowing travelers to enjoy their stay to the fullest.Key Responsibilities:In this role, you will be tasked with maintaining...


  • Redwood City, California, United States Crescent Services Full time

    Job SummaryThe Housekeeping Manager is a key member of the hotel team, responsible for ensuring the cleanliness and maintenance of guest rooms and public spaces. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesOversee the daily operations of the...


  • Redwood City, California, United States The Crescent Hotels Group Full time

    Position Overview:A Front Desk Agent plays a crucial role in providing exceptional service to guests by managing their check-in and check-out processes while ensuring a seamless experience throughout their stay.Key Responsibilities:As a Front Desk Agent, your primary duties will include:Welcoming Guests: Greet and register guests, ensuring a smooth and...


  • Redwood City, California, United States The Crescent Hotels Group Full time

    Position Overview:A Front Desk Agent plays a crucial role in providing exceptional service to guests, ensuring a seamless check-in and check-out experience while contributing to the financial success of the hotel.Key Responsibilities:As a Front Desk Agent, your primary duties will include:Welcoming Guests: Greet visitors warmly and manage the registration...


  • Redwood City, California, United States The Crescent Hotels Group Full time

    JOB SUMMARY:Ensure the accuracy of financial records for accommodations, dining, and bar services on a daily basis. Timely posting and balancing of charges and settlements is essential. Maintain organized files and prepare systems for the following day's operations.KEY RESPONSIBILITIES:Compile daily Restaurant Revenue Report data by reviewing Point of...


  • National City, California, United States Excel Hotel Group Full time

    Join Our Team as a Guest Services RepresentativeAre you passionate about providing exceptional customer service? Excel Hotel Group is seeking a dedicated individual to fill the role of Guest Services Representative.Position Overview:Greet and assist guests during check-in with a warm and professional attitude.Offer comprehensive information regarding hotel...


  • National City, California, United States Excel Hotel Group Full time

    Exciting Opportunity for Guest Services RepresentativeAre you passionate about delivering exceptional customer experiences? Excel Hotel Group is seeking a dedicated Guest Services Representative to enhance our front office operations.Role Overview:Greet and check-in visitors with a warm and professional attitude.Provide comprehensive information regarding...


  • Redwood City, California, United States Canyon Ranch Full time

    Position Overview:Canyon Ranch has been a pioneer in promoting wellness and a healthy lifestyle since its inception. With a legacy of providing integrative wellness experiences, Canyon Ranch has welcomed countless guests to its renowned wellness resorts. Our establishments are recognized for excellence in the hospitality industry, consistently earning...


  • Redwood City, California, United States Crescent Hotels & Resorts Full time

    Job SummaryCrescent Hotels & Resorts is seeking a highly skilled and experienced Front Office Manager to oversee the daily operations of our hotel's front desk. As a key member of our team, you will be responsible for maximizing revenues and profits while ensuring optimal guest satisfaction.Key ResponsibilitiesSupervise and train front desk staff to ensure...


  • Redwood City, California, United States The Crescent Hotels Group Full time

    Position Overview:A Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for guests while managing their check-in and check-out processes efficiently. This position is vital to the hotel's commitment to delivering exceptional guest experiences and maintaining financial success.Key Responsibilities:As a Front Desk Agent, your primary...


  • Redwood City, California, United States Planet Fitness Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Greet members, prospective...

  • Housekeeping Houseman

    3 months ago


    Redwood City, California, United States Grand Bay Hotel San Francisco Full time

    Position: Housekeeping HousepersonJOB OVERVIEW: Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assist room attendants in order to maintain Crescent's high standards of quality.REPORTS TO: Executive HousekeeperESSENTIAL JOB FUNCTIONS:Stock linen closets with amenities and supplies for room attendants; may...