Property Management Assistant
2 weeks ago
Position Summary:
The Assistant Property Manager plays a crucial role in supporting the Property Manager in overseeing daily operations and achieving the financial and operational objectives of the property.
Reporting Structure: Reports directly to the Property/General Manager.
Employment Status: Exempt (not eligible for overtime)
Key Responsibilities:
- Collaborates with the property management team to optimize costs, enhance revenue, and adhere to budgetary guidelines.
- Coordinates with office personnel and the accounting department to ensure timely collection and accurate posting of rent in the property management system.
- Prepares all resident communications, including notifications for late payments.
- Partners with legal counsel and the Property Manager to issue late notices as necessary.
- Generates monthly reports on resident delinquencies and property accruals.
- Conducts regular site inspections.
- Facilitates the showing of vacant units and explains property regulations, ensuring all move-in/move-out documentation is accurately completed and approved.
- Ensures accurate and timely entry of leasing data into the property management system.
- Assists the management team in implementing a renewal program to maximize resident retention.
- Collaborates with the Property Manager to recruit, train, and develop on-site staff in accordance with company policies.
- Supports the Property Manager in employee evaluations and counseling as per company guidelines.
- Works alongside the Property Manager to foster a proactive team environment aimed at achieving property goals.
- Coordinates with the maintenance team to ensure that apartments, common areas, and grounds are maintained to property standards.
- Conducts inspections of suites and common areas to ensure compliance with property standards.
- Ensures adherence to company safety policies and procedures, including the completion of safety inspections and compliance with key control policies.
- Completes necessary documentation for liability, workers' compensation, and property insurance claims, overseeing the resident and vendor insurance program.
- Handles escalated service requests, ensuring that tenant issues are addressed in accordance with customer service standards.
Additional Qualifications:
- Regular attendance is essential for this role.
- Employees are expected to meet performance standards and comply with company policies as outlined in the Employee Handbook.
- A minimum of 2 years of sales experience in retail, hospitality, or multi-family housing is preferred.
- An undergraduate degree is preferred.
- Proficiency in Microsoft Office and Excel is required.
- Prior training in Fair Housing regulations is a plus.
- Exceptional customer service skills and strong follow-up abilities are necessary.
- Strong listening, verbal, and written communication skills are essential.
- Must be responsive, courteous, reliable, energetic, and positive.
- Ability to adapt to growth and change is important.
- Physical requirements include the ability to lift up to 50 lbs, stand and walk for extended periods, and perform other physically demanding tasks as needed.
- Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Post Brothers is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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