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Property Management Assistant

2 months ago

Philadelphia, Pennsylvania, United States Post Commercial Real Estate Full time
Job Overview

Position Summary:

The Assistant Property Manager plays a vital role in supporting the Property Manager in overseeing daily operations and achieving the financial and operational objectives of the property.

Reporting Structure: Reports directly to the Property/General Manager.

Employment Status: Exempt (not eligible for overtime)

Key Responsibilities:

  • Collaborates with the property management team to reduce costs, enhance revenue, and maintain budget compliance.
  • Coordinates with office personnel and the accounting department to ensure timely rent collection and accurate posting in the property management system.
  • Prepares all resident communications, including notices for late payments.
  • Works alongside legal counsel and the Property Manager to manage late notices as necessary.
  • Generates monthly reports on resident delinquencies and property accruals.
  • Conducts regular site inspections.
  • Facilitates property tours for prospective tenants and explains community rules and regulations. Ensures all move-in and move-out documentation is completed accurately and approved by the Property Manager.
  • Ensures accurate and timely entry of leasing data in the property management system.
  • Assists the management team in implementing the renewal program to maximize resident retention.
  • Supports the Property Manager in recruiting, training, and developing on-site staff in accordance with company policies.
  • Assists the Property Manager in evaluating and providing feedback to employees as required by company standards.
  • Collaborates with the Property Manager to foster a cohesive team environment focused on achieving property goals.
  • Partners with the Property Manager and maintenance team to ensure that apartments, common areas, and grounds are maintained to high standards.
  • Conducts inspections of suites and common areas to ensure compliance with property standards.
  • Works with the Property Manager to uphold company safety protocols and ensure all safety inspections are completed as mandated.
  • Completes necessary documentation for liability, workers' compensation, and property insurance claims. Oversees the resident and vendor insurance program.
  • Handles escalated service requests and collaborates with the property team to meet customer service expectations. Works with on-site staff to address tenant concerns.

Additional Qualifications:

  • Regular attendance is essential for this role.
  • Employees are expected to meet performance standards and adhere to company policies, including those outlined in the Employee Handbook.
  • Minimum of 2 years of sales experience in retail, hospitality, or multi-family housing.
  • Undergraduate degree is preferred.
  • Proficient in Microsoft Office Suite and Excel.
  • Prior training in Fair Housing regulations is a plus.
  • Exceptional customer service skills and attention to detail are required.
  • Strong listening, verbal, and written communication skills are essential.
  • Must be responsive, courteous, reliable, energetic, and positive.
  • Ability to adapt to growth and change is necessary.
  • Physical ability to lift up to 50 lbs, stand and walk for extended periods, and perform other physically demanding tasks as required.
  • *Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Post Brothers is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, and training.