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Property Management Assistant

2 months ago

Philadelphia, Pennsylvania, United States Post Commercial Real Estate Full time
Job Overview

Position Summary:

The Assistant Property Manager plays a crucial role in supporting the Property Manager with all operational activities on-site, focusing on achieving both financial and operational objectives for the property.

Reporting Structure: Reports directly to the Property/General Manager.

Employment Status: Exempt (not eligible for overtime)

Key Responsibilities:

  • Collaborates with the property management team to optimize expenses, enhance revenue, and maintain budgetary compliance.
  • Coordinates with office personnel and the accounting department to ensure timely rent collection and accurate posting in Yardi.
  • Oversees the preparation of all resident communications, including notices for late payments.
  • Works alongside legal counsel and the Property Manager to issue late notices as necessary.
  • Generates monthly reports on resident delinquencies and property accruals.
  • Conducts regular site inspections.
  • Facilitates viewings of vacant units and explains property policies and regulations. Ensures all move-in/move-out documentation is completed accurately and approved by the Property Manager.
  • Ensures that all leasing data, including move-in and move-out information, is entered correctly and promptly in Yardi.
  • Collaborates with the management team to implement the renewal program and aims to maximize resident renewals.
  • Assists the Property Manager in hiring, training, and developing on-site staff in accordance with company policies.
  • Supports the Property Manager in employee evaluations and counseling as required by company guidelines.
  • Partners with the Property Manager to foster a proactive team environment focused on achieving property goals.
  • Works with the Property Manager and maintenance team to ensure that apartments, common areas, and grounds are maintained to property standards.
  • Conducts inspections of suites and common areas to ensure compliance with property standards.
  • Collaborates with the Property Manager to uphold company safety standards and policies, ensuring all safety inspections are conducted as required.
  • Completes necessary paperwork for liability, workers' compensation, and property insurance claims, overseeing the resident and vendor insurance program.
  • Handles escalated service requests and collaborates with the property team to meet customer service expectations, ensuring tenant issues are addressed promptly.

Additional Qualifications:

  • Regular attendance is essential for this role.
  • Employees are expected to meet performance standards and adhere to company policies, rules, and procedures as outlined in the Employee Handbook.
  • A minimum of 2 years of sales experience in retail, hospitality, or multi-family housing is preferred.
  • An undergraduate degree is preferred.
  • Proficiency in Microsoft Office and Excel is required.
  • Prior training in Fair Housing regulations is preferred.
  • Exceptional customer service skills and strong follow-up abilities are essential.
  • Strong listening skills are necessary.
  • Excellent verbal and written communication skills are required.
  • Must be responsive, courteous, reliable, energetic, and positive.
  • Ability to adapt to growth and change is essential.
  • Physical requirements include the ability to lift up to 50 lbs, stand and walk for extended periods, and perform other physically demanding tasks as needed.
  • *Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Post Brothers is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.