Event Center Operations Supervisor

Job Title:
Event Center Operations Supervisor

Department:
Student Union Administration

Supervisor:
Director, Event Center – Events and Programs

Location:
Event Center

Classification :
Full-Time

FLSA Status:
Exempt

Compensation Range:
$70,125 – $94,875

The Student Union, Inc. is a nonprofit organization that oversees multiple facilities at San José State University in downtown San José, California.

These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center.

The Student Union, Inc.

operates under the Student Affairs Division on campus, governed by a Board of Directors comprising a student majority, faculty, and administrators.

Mission
The Student Union, Inc.

of San Jose State University is dedicated to fostering the development, growth, and well-being of students and the campus community by offering diverse programs, essential services, and quality facilities to enhance the collegiate experience.

Job Summary

The Event Center Operations Supervisor is responsible for overseeing the comprehensive operations, scheduling, and utilization of the Provident Credit Union Event Center in accordance with the Scheduling Guidelines approved by the VPSA, Athletics Director, and CFO.

Key responsibilities include event booking and scheduling, facility management, event execution, supervision of facility and equipment, and reporting maintenance and repair needs.

This position reports to the Executive Director and receives general supervision and guidance.
Duties and Responsibilities

Under general supervision, assists the Director of the Event Center with service requirements for events, including venue preparation, strike, conversions, cleaning, parking, security, ushering, public safety, medical services, and other contracted and non-contracted services.

Assists the Director with the daily programming and operations of the Provident Credit Union Event Center.

Keeps precise records of practice schedules, game day operations, staffing hours, and vendor interactions; assists the Director with event settlements.

Collaborates with Technical Production staff to coordinate operations and production requirements for each event, including event advancement as assigned by the Director.

Conducts regular facility inspections and coordinates maintenance needs and repairs with Facilities, Development, and Operations (FD&O).

Direct supervision and oversight of Student Operations Supervisors.
Ensures coordination with external service contractors and vendors as necessary to meet programming and customer needs.

Assists the Director with Risk Management by establishing safety policies and procedures, including the development, training, and administration of the Emergency Action Plan (EAP).

Ensures all staff are certified in CPR, First Aid, and forklift operation, maintaining files with HR.

Addresses problems of diverse scope where data analysis requires evaluation of identifiable factors, demonstrating good judgment in selecting methods and techniques for obtaining solutions.

Adheres to compliance laws, policies, and codes related to nonprofit corporations, facility safety, and state and CSU mandates.

Implements procedures to identify and rectify potentially hazardous or unsafe working conditions, mitigating risk where appropriate through knowledge of policies and procedures.

Possesses comprehensive knowledge of all aspects of event management and public assembly in an arena environment.

Works with contractors and FD&O to coordinate and oversee daily and event custodial services.

Exhibits effective communication skills, both written and verbal, and interacts with a variety of venue clients, including guests, event presenters, operational personnel, on-campus departments, third-party subcontractors, supervisors, co-workers, and employees.

Performs additional duties as assigned.

Knowledge, Skills and Abilities (KSAs)
Demonstrates a high level of confidence in making strategic decisions, exhibiting good judgment, and possessing innovative and creative problem-solving skills.
Strong organizational skills with the ability to coordinate, organize, and prioritize projects with attention to detail.

Exceptional organization and communication skills, both written and verbal, with the ability to work collaboratively and strategically with a diverse range of contributing groups and administrative units across campus.

Demonstrated experience in planning and executing events effectively.

Proven supervisory experience, including selecting, training, coordinating, evaluating, and supervising full-time and student employees, with a commitment to professional and student development core competencies.

Knowledge of safety procedures and protocols, including risk management practices and a comprehensive approach to program and event oversight.

Ability to work evening and weekend hours as needed.

Willingness to support the Mission and Core Values of the Student Union corporation.

Experience with computer applications such as Google Suite (Gmail, Docs, Slides, Sheets, Forms, etc.) and Microsoft Office (Word, Excel, PowerPoint, etc.).

Physical Demands of Work Environment

This position operates in a variety of environments, including typical office settings as well as indoor facilities and outdoor aquatic program-oriented environments.

The physical demands of this position include:

• Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
• Exposure to fall conditions that may result in slips, trips, or falls from height or traditional walking and playing surfaces.
• Potential for heat illness or temperature extremes leading to heat stress, exhaustion, or metabolic slowdown.
• Risk of chemical exposure through skin absorption, inhalation, or bloodstream that may cause illness or injury.
• Lifting and carrying items, often weighing 10-25 lbs, frequently 26-50 lbs, and occasionally 50-75 lbs.
• Effective hearing and speaking abilities to exchange information in person or over the phone.
• Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.

Generally, the position works a schedule based on business needs, typically from 12 p.m. to 8 p.m., Sunday through Thursday, with potential evening, weekend, and holiday work as required.

Minimum Qualifications

Bachelor's degree in Event or Sport Management, Theater Arts, or a related field.

2 years of experience in event management and event security in an arena setting.

2 years of supervisory experience, preferably in a college/university environment.

Preferred Qualifications

Master's degree in Event or Sport Management, Theater Arts, or a related field.

3 years of experience working in an arena setting.

Experience in a large, nonprofit organization.

Benefits

This position is employed through the Student Union at San Jose State University, which offers an excellent benefits package, including Medical, Dental & Vision insurance (fully paid on selected packages for the employee and dependents), Life and Supplemental Insurance, Vacation, Sick Leave, paid Holidays, a 403(b) retirement program, tuition reimbursement, employee development opportunities, and more.

Equal Opportunity/Affirmative Action

The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination based on age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, pregnancy, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender status, or protected veteran status, consistent with applicable federal and state laws.

The Student Union and SJSU are firmly committed to actively eliminating discrimination and affirmatively recruiting a diverse, multi-racial community of students, faculty, and staff.

Background Check and Fingerprinting

Student Union employees are required to undergo and complete a successful background check that includes verification of employment and education, as well as a check of criminal records for employment.

Candidates for positions involving regular contact with minors and cash management will be required to be fingerprinted.

This policy applies to emergency hires and may also be applicable to volunteers depending on the work performed.

In some cases, the background check may include a credit check and/or a Department of Motor Vehicles check, as well as verification of licenses and certificates when applicable.

All background checks are conducted through the Student Union's third-party vendor.

California State University (CSU) Learning & Development

Within the first month, all employees are required to complete compliance online training sessions through CSULearn, the University's employee training platform.

Employees will be enrolled in the training soon after their appointment is processed and will be notified via email regarding the required training sessions.

California Child Abuse and Neglect Reporting Act

All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

---