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Event Service Supervisor

2 months ago

San Diego, California, United States University of California San Diego Full time
Position Overview
This role serves as a pivotal team leader responsible for overseeing banquet operations, ensuring exceptional customer service, and maintaining high standards of quality control in a catering environment.

Key Responsibilities
As an Event Service Supervisor, your primary duties will include:
1. Leading banquet service and catering event management.
2. Addressing customer inquiries and resolving complaints efficiently.
3. Managing staff shortages and coordinating equipment and personnel needs.
4. Implementing established procedures in the absence of supervisory staff.
5. Collaborating with supervisors for banquet set-up and event execution.

Qualifications
The ideal candidate will possess:
- A background in culinary arts with expertise in banquet service.
- Skills in training and delegating tasks to team members while monitoring their performance.
- The ability to effectively utilize staff and equipment in both routine and emergency situations.
- Strong interpersonal skills to engage positively with colleagues and clients.
- The capacity to manage stressful situations and multiple deadlines with professionalism.
- Proficiency in written communication for procedural documentation and evaluations.
- Initiative to identify problems, propose solutions, and implement action plans independently.
- Mathematical skills for accurate record-keeping and reporting.

Special Conditions
Employment is contingent upon a successful background check. A valid driver's license and a clean driving record are required for operating university vehicles. The role may involve varied work schedules, including mornings, evenings, weekends, and extended hours. Employees may be required to take time off during scheduled operational shutdowns. Compliance with health codes regarding uniforms and personal hygiene is mandatory. Attention to punctuality and attendance is crucial for meal service schedules.