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Global Security Operations Center Officer

2 months ago

San Jose, California, United States Securitas Inc. Full time
Global Security Operations Center Officer

At Securitas, we are dedicated to enhancing safety across the globe.

Securitas is a leading international organization providing innovative and sustainable security solutions. With a presence in 47 countries and a workforce of 355,000 employees, we serve over 150,000 clients worldwide.

KEY RESPONSIBILITIES:

  • Oversee Access Control and Surveillance Systems
  • Respond to Access Control Alerts using Surveillance Equipment
  • Coordinate with Physical Security Personnel
  • Execute notifications as per established GSOC Protocols
  • Adjust Access Control credentials based on approved requests
  • Address critical equipment alerts following GSOC Protocols
  • Notify and request assistance regarding essential facility systems
  • Identify and document Access Control issues

Emergency Coordination:
  • Manage emergency situations in collaboration with Physical Security Officers
  • Implement and follow Emergency GSOC Protocols
  • Communicate effectively with First Responders
  • Engage in regular training and security drills
  • Compile daily reports of GSOC activities
  • Ensure thorough handovers at the end of shifts
  • Prepare statistical data for monthly, quarterly, and annual reports
  • Draft Incident Reports as per GSOC Protocols
  • Conduct audits and testing of security equipment
  • Keep the GSOC Supervisor informed of all global security operations
  • Manage incoming calls and coordinate security services
  • Utilize radio communication to dispatch Security Officers
  • Process general employee service requests
  • Address facility service requests
  • Stay informed about global events and schedules
  • Be prepared to accommodate special requests for events and personnel
  • Understand and implement general service GSOC Protocols
  • Undertake GSOC-related projects as directed by the GSOC Supervisor or Corporate Security Manager
  • Maintain a tidy and organized GSOC environment
  • Adhere to company policies

All assigned duties are considered essential functions, with the possibility of additional responsibilities based on business needs.

Employees are accountable for their performance, which may be evaluated through documented standards, including objectives and tasks not specifically listed.

In executing duties, employees must adhere to safe work practices and be aware of company policies regarding safety, including rules and regulations.

Employees must report any unsafe working conditions to their supervisors.

All functions must be performed with integrity, professionalism, and adherence to company policies.

In cases of uncertainty regarding company policies, employees should seek clarification from their supervisors.


MINIMUM QUALIFICATIONS:
  • Must be at least 18 years old.
  • Must possess reliable communication means.
  • Must have dependable transportation.
  • Must have the legal right to work in the respective country.
  • Must be proficient in English (reading, writing, speaking).
  • Must hold a High School Diploma or equivalent.
  • Must be willing to undergo pre-employment screening, including drug testing and background checks.

EDUCATION AND EXPERIENCE:
  • Proficient in Microsoft Office Suite and Google Workspace.
  • Prior experience in a GSOC environment is preferred.
  • Experience in fast-paced settings with adaptability to changing situations.
  • Strong communication skills, both verbal and written.
  • Ability to engage with all levels of staff and visitors.
  • Highly organized with effective time management skills.
  • Demonstrated urgency and follow-through on tasks.
  • Capability to foster professional relationships with colleagues.
  • Must pass drug and criminal background checks.

CERTIFICATIONS:
  • California Security Guard license.
  • Preferred certifications in CPR/AED/First Aid.

COMPETENCIES:
  • Strong grasp of instructional design and training methodologies.
  • Ability to present training materials confidently and clearly.
  • Exceptional organizational skills and attention to detail.
  • Effective time management to meet project deadlines.
  • Ability to interpret and act on various forms of instructions.
  • Proficient writing skills with a solid understanding of grammar.
  • Experience in detail-oriented environments requiring professionalism.
  • Ability to work under pressure while maintaining professionalism.
  • Capability to create and revise documentation collaboratively.
  • Quick learner of new technologies and business areas.
  • Effective interaction across diverse cultures and levels.
  • Understanding of adult learning principles and training techniques.
  • Ability to lead and manage teams using project management skills.
  • Flexibility in adapting personal style to different audiences.
  • Basic knowledge of security services and operations.

WORKING CONDITIONS:

With or without reasonable accommodation, candidates must possess the physical and mental capabilities to perform all essential functions.

Job demands include:

  • Close and distance vision, with the ability to adjust focus.
  • Potential vehicle use for job duties.
  • Work in active construction environments.
  • Flexibility in scheduling and working hours as needed.
  • Ability to manage multiple tasks simultaneously.
  • Maintain composure under pressure when interacting with various stakeholders.
  • Handle sensitive and confidential information responsibly.
  • Frequent sitting, standing, and walking, potentially for extended periods.
  • Occasional lifting of up to 25 pounds.
  • Exposure to various weather conditions and environments requiring safety precautions.

ABOUT SECURITAS:

Securitas values diversity and inclusivity, drawing on a wide range of skills and perspectives from our employees. United by our mission, we provide essential security services to protect our clients' assets and personnel.

Our core values - Integrity, Vigilance, and Helpfulness - guide our actions and interactions with clients and the community.


OUR MISSION:

Securitas is committed to safeguarding homes, workplaces, and communities by delivering the security services necessary to protect assets and ensure safety.


OUR VALUES:

Integrity, Vigilance, and Helpfulness are the foundation of our operations, fostering trust among customers, colleagues, and the broader community.