Front Office Operations Supervisor
2 weeks ago
We are seeking a motivated Front Office Operations Supervisor to ensure that every visitor at The Concord Plaza Hotel enjoys a remarkable experience.
Your role will involve overseeing the front desk operations, serving as the primary point of contact for guests, and mentoring team members to exceed our high standards of customer satisfaction.
Candidates should possess strong leadership qualities and a passion for interacting with people. If you believe you fit this description, we encourage you to consider this opportunity.Key Responsibilities
- Manage the front desk budget and procure necessary office supplies.
- Prepare occupancy reports and financial summaries for the general manager.
- Engage with hotel guests in person and via phone, ensuring all inquiries are addressed satisfactorily and resolving any issues that arise.
- Oversee front desk operations to guarantee guests have a memorable stay.
- Handle the recruitment, training, and supervision of all front office personnel, ensuring they deliver outstanding guest service and adhere to hotel policies.
Required Qualifications
- Demonstrate excellent management, communication, and multitasking abilities.
- A minimum of 1 year of experience in the hospitality sector is essential for this role.
- At least 2 years of experience in a front office management, front desk, or similar role within the hospitality industry or a related field.
- Experience with bookkeeping and proficiency in MS Office is advantageous.
- A high school diploma or equivalent certification (GED) is required.
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Front Office Operations Manager
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Concord, California, United States The Concord Plaza Hotel Full timeWe are seeking a motivated and dedicated Guest Services Supervisor with a minimum of 1 year of relevant experience to guarantee that each visitor at The Concord Plaza Hotel enjoys a remarkable experience. Your role will involve overseeing the front desk operations, serving as the initial point of contact for guests, and nurturing team members to exceed our...
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Guest Services Supervisor
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Concord, California, United States The Concord Plaza Hotel Full timeWe are seeking a dedicated Guest Services Manager to oversee our front desk operations and ensure that every visitor at The Concord Plaza Hotel enjoys a remarkable experience. Your role will involve leading the front desk team, serving as the primary point of contact for guests, and nurturing staff members to exceed our high standards of customer...