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Customer Service Retail Specialist

2 months ago

Concord, California, United States FedEx Office Full time

Welcome to FedEx Office


Are you enthusiastic about providing outstanding customer support? Do you thrive in a dynamic setting where you can apply your advisory skills to meet customer demands? If so, we have an exciting opportunity for you as a Customer Service Retail Specialist at FedEx Office.

Join our team and be part of a company that prioritizes quality, excellence, and customer satisfaction.

Job Title:
Customer Service Retail Specialist

Job Description:


The Customer Service Retail Specialist is tasked with ensuring a positive customer interaction by employing advisory skills to foresee customer requirements and deliver solutions.

As a vital member of our customer support team, you will possess knowledge in various domains including printing, signage & graphics, and shipping services.

Your responsibilities will encompass taking orders, coordinating store operations, providing pricing and product details, and suggesting suitable FedEx Office offerings.

Moreover, you will operate and maintain equipment, manage intricate projects, and ensure the retail space is tidy and well-organized.


General Duties and Responsibilities:

Team Collaboration:

  • Adhere to instructions and support team members
  • Assist in the training of store personnel

Customer Service:

  • Exhibit consultative behaviors to comprehend customer needs
  • Provide expertise in printing, signage & graphics, and shipping services
  • Resolve customer inquiries promptly and effectively
  • Operate equipment and prepare items for dispatch
  • Maintain a safe and organized store environment

Financial Integrity:

  • Safeguard customer data confidentiality
  • Accurately process financial transactions
  • Maintain retail equipment and supplies
  • Adhere to company policies and procedures

Self-Management:

  • Manage multiple tasks simultaneously
  • Seek opportunities for personal development
  • Work independently with minimal supervision
  • Comply with company standards and policies

Minimum Qualifications and Requirements:

  • High school diploma or equivalent
  • 6+ months of relevant experience
  • Excellent communication abilities

Essential Functions:

  • Capability to stand and lift up to 55 pounds
  • Effective communication with customers and colleagues
  • Function efficiently in a fast-paced environment
  • Work independently with minimal oversight
  • Maintain established business hours

Preferred Qualifications:

  • Experience in a retail setting

Pay Transparency:


This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations.


About FedEx Office:
FedEx Office is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply, including veterans and persons with disabilities. We offer competitive benefits including health insurance, retirement plans, and tuition reimbursement.

Quality Driven Management:
At FedEx Office, we strive for market-leading customer experience and business excellence through a Quality-oriented culture. We are committed to delivering quality service and optimizing profitability.