Guest Services Supervisor
1 week ago
We are seeking a motivated and dedicated Front Office Operations Leader to join our team at The Concord Plaza Hotel. The ideal candidate will have at least one year of relevant experience and a passion for delivering outstanding guest experiences.
In this role, you will oversee the daily activities at the front desk, serving as the primary point of contact for our guests, while fostering a team environment that prioritizes exceptional service and satisfaction.
Key Responsibilities:
- Manage the front desk budget and procure necessary office supplies.
- Prepare occupancy reports and financial summaries for management.
- Engage with guests in person and via phone, ensuring their inquiries are addressed and any issues are resolved promptly.
- Lead front desk operations to guarantee that every guest enjoys a memorable stay.
- Oversee the recruitment, training, and performance of front office staff, ensuring adherence to service excellence and hotel policies.
Qualifications:
- Strong leadership, communication, and multitasking abilities.
- Minimum of one year of experience in a hospitality role is essential.
- At least two years of experience in a front office management or similar capacity within the hospitality sector is preferred.
- Proficiency in bookkeeping and familiarity with MS Office applications is advantageous.
- A high school diploma or equivalent certification (GED) is required.
Compensation:
- Hourly wage ranges from $20 to $23.
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