Client Services Supervisor
1 week ago
The Guest Services Manager plays a pivotal role in ensuring a seamless customer experience by adhering to and executing company policies and protocols. This position involves overseeing team performance and guaranteeing customer satisfaction.
Key Responsibilities
• Build and nurture relationships with staff, faculty, and students.
• Handle service requests through various channels including phone, email, and online submissions.
• Coordinate technicians to address service calls promptly.
• Create, manage, and close work orders efficiently.
• Collaborate with supervisors to maintain an organized work order backlog.
• Provide critical information to personnel during emergencies.
• Partner with the supervisor to develop initiatives that enhance communication.
At Aramark, we are committed to skill development and fulfilling our responsibilities, which positively impacts both our employees and customers. Job duties may evolve or new responsibilities may be assigned as necessary.
Qualifications
• Minimum of one (1) year experience in customer service or call center environments.
• Strong communication skills to interact effectively with individuals at all organizational levels, including clients and vendors.
• Detail-oriented with a strong focus on accuracy.
• Flexible and collaborative team player.
• Ability to comprehend and execute both verbal and written instructions, with effective written communication skills.
• Self-motivated with the initiative to complete tasks with minimal supervision.
This position may involve physical demands such as lifting, bending, pushing, pulling, and extended periods of walking and standing. Uniforms and/or Personal Protective Equipment (PPE) may be required.
About AramarkOur Mission
We are dedicated to serving our communities and partners while promoting sustainability and inclusivity.
At Aramark, we believe in equal employment opportunities for all and strive to create an inclusive environment free from discrimination based on race, color, religion, national origin, age, sex, gender, disability, sexual orientation, gender identity, genetic information, military status, or any other protected characteristic.
Company Overview
Aramark proudly serves millions of guests daily across 15 countries, focusing on delivering exceptional food and facilities services. We are committed to helping our employees grow professionally and personally, ensuring that every career path fosters talent and passion.
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