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Service Operations Coordinator

2 months ago

South Lake Tahoe, California, United States Aramark Full time
Job Overview

The Guest Services Manager plays a crucial role in ensuring a positive experience for all customers by adhering to company standards and protocols. This position involves overseeing staff performance and maintaining high levels of customer satisfaction.

Key Responsibilities


• Build and nurture relationships with team members, faculty, and clients.

• Handle service requests through various communication channels including phone, email, and online submissions.

• Coordinate with technicians to address service calls promptly.

• Create, manage, and close work orders efficiently.

• Collaborate with supervisors to keep an accurate backlog of work orders.

• Provide critical information to staff during emergencies.

• Partner with the supervisory team to develop effective communication programs.

At Aramark, we are committed to skill development and ensuring that our employees can make a significant impact on both their colleagues and our customers. Responsibilities may evolve, and new tasks may be assigned as necessary.

Qualifications


• Minimum of one (1) year experience in customer service or call center environments.

• Strong communication skills to interact effectively with individuals at all organizational levels, including clients and vendors.

• Detail-oriented with a strong focus on accuracy.

• Flexible and collaborative team player.

• Ability to comprehend and execute oral and written instructions effectively.

• Self-motivated with the initiative to work independently with minimal supervision.

This position may involve physical activities such as lifting, bending, and extended periods of walking or standing. Uniforms and Personal Protective Equipment (PPE) may be required.

About Aramark

Our Mission

We are dedicated to serving our communities and making a positive impact on the environment.

At Aramark, we uphold the principle of equal employment opportunities, ensuring that all employees can participate fully in the company without discrimination based on various characteristics protected by law.

About Us

Aramark proudly serves millions of guests daily across 15 countries, committed to delivering exceptional service and fostering professional growth for our employees.