Beverage Service Attendant

2 weeks ago


Cherokee, North Carolina, United States Harrah's Cherokee Casino Resort Full time
Job Overview

Position Title: Casino Cocktail Server

Department: Beverage

Grade/FLSA Status: H5-Non-Exempt

Badge Type/Color: KeyBlue

Reports To: Beverage Supervisor

Job Summary:

As a Casino Cocktail Server, you will be responsible for delivering prompt, friendly, and professional beverage service to our guests. Your role is essential in creating an enjoyable atmosphere for all patrons.

Key Responsibilities:
  • Uphold the values and ethics of Caesars Entertainment in line with our Code of Commitment.
  • Work within a designated area, adhering to established routes.
  • Accurately take and serve beverage orders from guests.
  • Ensure timely service (within 20 minutes) while maintaining a friendly demeanor.
  • Familiarize yourself with the beverage menu and pricing.
  • Organize and present orders and payments to the bartender efficiently.
  • Engage with guests, fostering a welcoming environment.
  • Participate in special events and concerts as required.
  • Maintain cleanliness in your work area and on your serving tray.
  • Provide information about the casino's services and promotions.
  • Encourage participation in Caesars Rewards.
  • Build rapport with guests by learning their names and preferences.
  • Respond promptly to customer inquiries and requests.
  • Monitor guest alcohol consumption responsibly.
  • Adhere to all regulatory and company policies.
Minimum Qualifications:
  • High school diploma or GED.
  • Preferred: Six months of customer service experience.
  • CARE certification is a plus.
  • Strong customer service and communication skills.
  • Ability to work well in a team and adapt to changing situations.
  • Attention to detail and professional appearance.
Physical and Environmental Requirements:
  • Must be physically mobile and able to lift up to 25 pounds.
  • Ability to stand and walk for extended periods.
  • Must be able to tolerate varying noise levels and environments.
  • Flexible schedule availability, including weekends and holidays.
This description is intended to provide a general overview of the responsibilities and requirements of the position. Harrah's Cherokee Casino Resort reserves the right to modify this job description as necessary.

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