Hotel Room Attendant

2 weeks ago


Cherokee, North Carolina, United States The Burks Companies Full time
Compensation: $16.00

POSITION: HOTEL ROOM ATTENDANT (Housekeeping and Laundry Support)

The Burks Companies, Inc. || Excellence in Service

The Burks Companies (TBC) is a premier provider of comprehensive facilities and operational support services for upscale hotels and resorts. We specialize in the meticulous cleaning of casinos and resorts, offering staffing solutions, housekeeping, stewarding, banquet services, laundry, and facility support to esteemed clients in the Hospitality and Gaming sectors. TBC is committed to providing a robust benefits package, career advancement opportunities, and more. Discover further details at

ROLE OVERVIEW:

A Hotel Room Attendant is tasked with ensuring the cleanliness of guest accommodations, managing the delivery and collection of linens/laundry, and addressing guest inquiries to uphold exceptional service standards.

Minimum Age Requirement: Must be at least 21 years old.

Key Responsibilities:
  • Deliver courteous and professional service consistently.
  • Transport supplies and service items to guest rooms as needed.
  • Maintain cleanliness in all public areas, including hallways, elevator landings, and stairwells.
  • Polish metal fixtures and furniture.
  • Collect soiled linens for laundering and store clean linen supplies appropriately. Assist the laundry department as required.
  • Vacuum floors and remove trash.
Job Functions:
  • Customer Service: Respond promptly to guest needs and special requests.
  • Team Collaboration: Treat colleagues with respect and uphold organizational values.
  • Quality Assurance: Ensure accuracy and thoroughness in all tasks; maintain cleanliness of storage areas and supply carts.
  • Safety Protocols: Adhere to safety and security guidelines; report unsafe conditions and use cleaning chemicals and equipment responsibly.
  • Compliance: Report lost and found items and maintenance issues to supervisors.
Qualifications:
  • High School diploma or equivalent preferred; six months of prior housekeeping or houseman experience is advantageous.
Skills and Abilities:
  • Familiarity with various cleaning equipment and tools.
  • Ability to work efficiently under pressure.
  • Capability to follow directions and instructions accurately.
  • Guest service-oriented with a commitment to TBC's Quality and Operations Standards.
Physical Demands:
  • Frequent walking and standing throughout the shift.
  • Regular bending, stooping, reaching, kneeling, and lifting.
  • Use of hands for operating cleaning equipment and performing various cleaning tasks.
  • Occasionally required to lift and/or move up to 50 pounds.
  • Visual acuity to inspect cleanliness of surfaces.
THE BURKS COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER
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