Restaurant Supervisor

Harrah's Cherokee Casino Resort is seeking a highly skilled Restaurant Supervisor - Food Service to join our team. As a key member of our food service operations, you will be responsible for managing the day-to-day activities of our restaurants and room service.

• Food Quality and Safety: Ensure that all food products meet the highest standards of quality and safety, and make adjustments as necessary.
• Service Excellence: Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior, and facilitate opportunity-seeking meetings to involve all team members in service improvements.
• Guest Satisfaction: Address service breakdowns and follow up to ensure guest satisfaction, and resolve all guest complaints and relay to management.
• Inventory Management: Ensure that adequate supply levels are maintained, and assist with department reporting and data analysis as required.
• Team Development: Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet, and responsible for the development and maintenance of department procedures and guidelines.
• Event Planning: Plan and execute pool and beverage events, and meet and greet pool guests to offer a high level of professional service.
• Leadership: Supervise all pool activities, including staffing, scheduling, ordering, and events, and build relationships with customers and staff to foster a cooperative and harmonious work environment.

• Education: High school diploma or GED required, Associate degree from an accredited educational institution or related field preferred.
• Experience: Two years supervisory experience in a hospitality environment required, three years experience in food service required.
• Certifications: RASP certification required, ServSafe certification required.
• Skills: Knowledge of food preparation and presentation, proficient in the use of Windows-based office software, excellent interpersonal skills, documented excellent leadership/motivational skills, knowledge of sanitation standards and procedures, able to attend to multiple priorities simultaneously, problem-solving abilities, willing to learn and be adaptable, attention to detail/observant, documented teamwork behaviors and attitudes.

• Physical Demands: Must be able to be on feet for 8-hour shift, must be able to lift 50 pounds, must be able to stoop, bend, reach, kneel, twist, and grasp items.
• Mental Demands: Must be able to operate in mentally and physically stressful situations, must be able to respond to visual and aural cues, must be able to read, write, speak, and understand English.