Client Support Specialist

2 weeks ago


Santa Fe, New Mexico, United States Enterprise Truck Rental Full time

Customer Service Representative

Job Overview

The Customer Service Representative will deliver exceptional support to both internal and external clients, primarily through face-to-face interactions, addressing their branch and rental requirements. This role involves acquiring knowledge through comprehensive training and practical experience to provide administrative assistance, serve customers effectively, and act as a rental backup in a significant branch or airport setting.

Position Details

This is a full-time position. The role offers a competitive hourly wage.

Key Responsibilities

  1. Handle incoming inquiries including reservations, rate information, and general questions, providing accurate information and solutions for customers, branches, insurance providers, and other partners.
  2. Manage outgoing communications for callback management and other assigned tasks.
  3. Deliver outstanding customer service by assisting clients in assessing their rental needs both in person and via phone.
  4. Welcome customers in a friendly and efficient manner.
  5. Provide directions and general assistance as required.
  6. Assist in evaluating the condition of vehicles upon return.
  7. Process vehicle returns, check-ins, and transactions at exit kiosks.
  8. Promote the company’s services while safely transporting customers and providing necessary assistance.
  9. Clearly explain rental terms, vehicle features, and additional services.
  10. May offer optional protection products, upgrades, and other enhancements.
  11. Notify management of any vehicle issues or maintenance needs.
  12. Clean vehicle interiors and exteriors as necessary.
  13. Perform various administrative and basic accounting tasks, including billing support, accounts receivable, and report generation.
  14. Carry out other job-related duties as assigned.

Qualifications

A high school diploma or GED is required, with some college education preferred. Candidates must possess a valid driver’s license with a clean driving record, free from drug or alcohol-related convictions in the past five years. Authorization to work in the United States without requiring sponsorship is essential.

Equal Opportunity Employer/Disability/Veterans



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