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Customer Support Specialist

2 months ago

Santa Fe, New Mexico, United States HME Specialists LLC Full time
Job Overview

Are you seeking a rewarding career where you can positively impact the lives of others? HME Specialists LLC, New Mexico's premier local provider of medical equipment and supplies, is looking for dedicated individuals to enhance our customer service team.

Company Overview: HME Specialists is a fast-growing organization that values a supportive work environment, offers opportunities for career advancement, and provides excellent benefits. Our offerings include Health, Dental, and Vision Insurance, generous paid time off, and attractive employee discounts.

POSITION SUMMARY: The primary responsibility of this role is to engage with customers and accurately record their information into our system while performing the following essential duties:

  • Manage and route incoming phone calls efficiently.
  • Gather comprehensive and precise information for patient demographics.
  • Assist customers who visit our facility.
  • Organize and distribute faxes as needed.
  • Complete designated projects in a timely manner.
  • Communicate with customers via phone or in person to process orders for delivery, pick-up, service changes, or maintenance.
  • Prepare order forms, assess charges and coverage for requested services, inform customers about co-pays, and input data into our information system.
  • Download data cards for CPAP/BIPAP patients and send reports to healthcare providers.
  • Document service complaints and equipment issues.
  • Address concerns from dissatisfied customers and facilitate resolution to ensure service recovery.
  • Propose corrective actions to resolve customer complaints.
  • Complete required online training courses annually and monthly.
  • Engage in both traditional and e-learning programs.
  • Follow proper closing procedures for the facility.
  • Perform additional duties or special projects as necessary.
  • Maintain a high standard of customer service.
  • Support the mission, vision, and values of HME Specialists.
  • Adhere to the company's culture and behavioral standards.

Compensation: $16.00 per hour

Benefits Include:

  • 401(k) plan
  • Dental coverage
  • Employee assistance program
  • Employee discounts
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision coverage

Work Schedule: 8-hour shifts

Experience Requirements:

  • Minimum of 1 year in Customer Service (Required)
  • 1 year of experience in a medical office setting (Preferred)

Work Location: One location

If you possess the qualifications outlined above, we encourage you to submit your resume to explore this opportunity with us.