Client Relations and Medical Administration Specialist

1 week ago


Santa Fe, New Mexico, United States ATA Services Inc Full time
Company Overview:
ATA Services, Inc. is a leading provider in administrative support services, currently seeking a dedicated professional for a temporary role within our esteemed Motor Vehicle Department - Partner Management Unit.

Position Summary:
We are looking for a Client Relations and Medical Administration Specialist who will be responsible for ensuring that all medical and vision documentation is accurately received and processed to maintain up-to-date customer records. This role involves a variety of tasks that are essential for efficient operations.

Key Responsibilities:
1. Timely receipt, processing, and scanning of medical and vision reports to customer records.
2. Management of medical denials and Letters of Concerns, ensuring they are accurately added to customer records.
3. Weekly front desk coverage, assisting clients with driver transactions and providing direction to other customers.
4. Handling AAMVA inquiries and merging non-driver records into the customer's legal record in Tapestry.
5. Processing placard applications, including printing and mailing placards.
6. Conducting court and child support clearances/compliance, along with processing driver and vehicle records requests, including subpoenas and Inspection of Public Records Act (IPRA) requests, ensuring timely responses.
7. Daily retrieval, sorting, and distribution of mail to appropriate units for processing.
8. Performing 1st and MICR verification in Deposit 21.

Work Environment:
This position is office-based, requiring extensive use of visual display terminals (VDT) and involves significant computer and telephone interaction, with extended periods of sitting. Some travel may be necessary.

Qualifications:
- Proven experience in administrative support roles.
- Proficiency in basic computer skills, particularly Microsoft Word and Excel.
- Strong communication skills, both written and verbal, with the ability to interact professionally with clients.

Equal Employment Opportunity:
ATA Services, Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We adhere to all applicable state and local laws governing nondiscrimination in employment in every location where the company operates.

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