Customer Service Representative

5 hours ago


Schaumburg, Illinois, United States Brett Twitty - State Farm Agent Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service to our clients, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with our clients, understanding their needs and providing personalized solutions to meet their insurance needs.
  • Communication: Utilize excellent communication skills to efficiently meet the needs of our clients, while promoting the development of our business.
  • Problem-Solving: Proactively identify and resolve customer issues, providing solutions that meet their needs and exceed their expectations.
Requirements
  • Customer Service Skills: Dedicated to providing exceptional customer service, with a focus on building strong relationships and meeting the needs of our clients.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with clients and team members.
  • Problem-Solving Skills: Proactive problem-solving skills, with the ability to identify and resolve customer issues.
  • Licensing: Must obtain state licensing.
About Us

Brett Twitty - State Farm Agent is a leading insurance agency dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are committed to providing exceptional customer service and building strong relationships with our clients.



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