Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our dynamic team at Central Garden & Pet. As a key member of our sales support team, you will be responsible for delivering exceptional customer service to our valued clients.
Key Responsibilities- Coordinate order fulfillment from receipt to customer delivery, ensuring seamless execution and timely resolution of customer inquiries.
- Represent customer interests throughout the organization, fostering strong relationships and driving business growth.
- Manage return authorizations, coordinate sales and marketing programs, and administer pricing and distribution policies.
- Monitor inventory levels and customer order demand, providing timely notifications and resolving late shipment or short shipment issues.
- Investigate and resolve customer claims and complaints, maintaining accurate documentation trails.
- Manage customer deductions, maintain documentation for finance, and create/update customer address book records.
- Support sales efforts through account management, customer visits, and accounts receivable.
- Provide sales support, including customer correspondence, open order reporting, inventory reporting, and customer call backs.
- Coordinate monthly performance measurements for key accounts and participate in developing customer and department-specific process improvements.
- Utilize troubleshooting and time management skills to exceed customer expectations.
- Minimum three years of complex customer service experience required.
- Superior experience with SAP or ERP systems and Microsoft Office preferred.
- Excellent decision-making and priority setting skills.
- Superior organizational ability and flexibility.
- Strong customer orientation and participation in team culture.
- Experience with quality-based management programs.
- Manufacturing background preferred.
Central Garden & Pet is a leading provider of innovative and trusted products dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier, and communities grow stronger. We are committed to delivering exceptional customer service and driving business growth through our dynamic team of professionals.
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