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Customer Service Representative

2 months ago

Schaumburg, Illinois, United States The Boyd Group Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Boyd Group. As a key member of our collision repair team, you will be responsible for delivering exceptional customer experiences and ensuring seamless communication with customers and insurance partners.

Key Responsibilities
  • Customer Service: Provide timely and effective communication with customers, addressing their concerns and resolving issues in a professional and courteous manner.
  • Insurance Partnerships: Build and maintain strong relationships with insurance partners, ensuring accurate and efficient processing of claims.
  • Administrative Support: Provide administrative support to the repair facility team, including scheduling appointments, preparing repair orders, and managing rental car information.
  • Quality Control: Ensure consistent execution of quality control processes, including inspecting vehicles and documenting repairs.
  • Communication: Record all communication with customers and insurance partners, using our repair management system to track and update information.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum 1 year of experience in a similar role, such as administration or customer service.
  • Skills: Strong communication and interpersonal skills, with the ability to work in a fast-paced environment and multitask effectively.
What We Offer
  • Competitive Pay: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Team Environment: Collaborative and supportive team environment.