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Customer Service Representative

2 months ago

Schaumburg, Illinois, United States Misumi USA Full time
About the Role

Misumi USA is seeking a highly skilled Customer Service Representative to join our team in our Schaumburg Corporate office. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Process quotations and sales orders, prepare and follow up on purchase orders, and confirm ship dates and pricing.
  • Respond to customer inquiries or complaints regarding company products or services.
  • Handle inbound customer calls and queries utilizing outstanding communication skills.
  • Serve as primary customer contact and work with other internal departments to address and resolve customer inquiries and issues.
Requirements
  • 2 years of experience working directly with end customers in a fast-moving and dynamic organization.
  • Exceptional focus on meeting and exceeding customers' needs.
  • Microsoft Office Suite intermediate skills.
  • Ability to multi-task and efficiently manage time.
About Misumi USA

Misumi USA is a global leader in the design, production, and distribution of automated manufacturing components. We offer a wide variety of schedules that accommodate different individual circumstances and preferences.

We provide a competitive compensation package, including medical, dental, vision, life insurance, PTO, paid holidays, short-term & long-term disability, 401(k) with company match, and an employee assistance plan.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.