Claims Customer Service Representative
1 day ago
We are seeking a highly skilled Claims Customer Service Representative to join our team at The Amynta Group. As a Claims Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling incoming calls and reviewing documents for accuracy and legibility.
Key Responsibilities- Customer Service: Handle incoming calls regarding inquiries about the status of claims for GAP, Excess Wear, Paint & Interior, and ETCH.
- Document Review: Review incoming documents for accuracy and legibility to properly adjudicate claims.
- Claim Information: Provide accurate claim information to dealers, agents, lienholders, and customers.
- Claim Notes: Enter concise claim notes into the SCS system.
- PDF Management: Split PDF files into individual documents and attach them in the appropriate section within the claim.
- Claim Payment: Initiate automated claim payment letters and follow-up letters to customers and lenders.
- Claim Denial: Create claim denial letters.
- Communication: Communicate with dealers, lienholders, and customers on claim payment issues using system-generated letters.
- Settlement Breakdowns: Process GAP settlement breakdowns received from insurance carriers.
- Open Claim Reports: Process Open Claim reports to verify the status of claims.
- Education: Associate's degree or equivalent experience.
- Experience: Minimum one to three years' experience in customer service.
- Skills: Detail-oriented, GAP or loan/lease coverage experience a plus, excellent record-keeping and organization skills, ability to take initiative, excellent verbal and written communication skills, ability to work independently and within a team environment.
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