Technical Support Specialist II
2 weeks ago
Help Desk Technician II
Location:
Redstone Arsenal, AL 35898
Security Clearance:
Must be a US Citizen with an active Secret Clearance.
Overview:
ATR Arena Technical Resources is seeking a motivated and qualified individual to fulfill the role of Help Desk Technician II. This position is integral to supporting our government contract and involves a variety of responsibilities including:
- Technical Assistance: Provide expert support to end-users in resolving technical issues.
- System Maintenance: Ensure that all systems are functioning optimally and perform necessary updates.
- Customer Interaction: Engage with clients to understand their needs and deliver effective solutions.
- Documentation: Maintain accurate records of support requests and resolutions.
Qualifications:
Ideal candidates will possess strong problem-solving skills, a customer-oriented mindset, and the ability to work collaboratively in a team environment. This role requires a proactive approach to identifying and addressing technical challenges while ensuring a high level of service to our clients.
ATR Arena Technical Resources values dedication and expertise, and we look forward to welcoming a new member to our team.
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