Client Onboarding Specialist

2 weeks ago

Orlando, Florida, United States American Express Global Business Travel Full time

Company Overview:

American Express Global Business Travel (Amex GBT) is dedicated to transforming travel into a powerful force for good. Our mission is to inspire our colleagues and empower them to make a meaningful impact in the travel industry.

Position Overview:

The Customer Onboarding Manager plays a pivotal role in ensuring a seamless onboarding experience for our clients. This position involves collaboration with various stakeholders, including customers, internal teams, and external partners, to facilitate successful project implementations.

Key Responsibilities:

  • Oversee the customer onboarding and migration process, ensuring alignment with internal and external project requirements.
  • Prioritize customer needs while managing the implementation of regional and global initiatives, adhering to established project protocols.
  • Conduct thorough project handovers and readiness assessments in collaboration with Solutions Design teams, documenting any associated risks and action items.
  • Develop a comprehensive work breakdown structure, clearly defining roles and responsibilities for all parties involved.
  • Ensure all client specifications are accurately captured and communicated to relevant teams for execution.
  • Create and maintain detailed project plans, ensuring all stakeholders are informed and aligned on scope and objectives.
  • Foster a positive and collaborative environment to enhance teamwork and project outcomes.
  • Manage project performance, providing regular updates on status, achievements, and any changes or challenges encountered.
  • Ensure completion of end-to-end testing, documenting results and addressing any issues promptly.
  • Facilitate stakeholder meetings, ensuring effective communication and collaboration throughout the project lifecycle.
  • Contribute to team discussions, sharing insights and suggestions for process enhancements.

Qualifications:

  • Strong passion for customer engagement and relationship management.
  • Solid understanding of corporate travel and the Amex GBT framework.
  • Ability to thrive in a dynamic, fast-paced environment, managing multiple projects across various time zones.
  • Proactive and positive mindset, with the ability to motivate teams under pressure.
  • Fluency in Business English; additional language skills are a plus.
  • Exceptional communication, negotiation, and presentation abilities.
  • Proven organizational skills, with a focus on multitasking and time management.
  • Capacity to drive change and manage resistance effectively.
  • Strong problem-solving skills and adaptability to shifting priorities.
  • Experience collaborating with diverse functional teams and operational subject matter experts.

Compensation and Benefits:

The compensation for this role includes a competitive salary range, along with eligibility for performance-based incentives. Our comprehensive benefits package supports the well-being of our employees and their families, offering flexible options tailored to individual needs.

At Amex GBT, we are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to provide reasonable accommodations for individuals with disabilities throughout the hiring process.

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