Senior Client Relations Specialist
1 week ago
Position Overview
We are looking for a Lead Client Accounts Consultant to become a vital part of our organization. This role presents a unique chance to thrive in a vibrant and fast-evolving setting while playing a key role in the advancement and prosperity of our firm. The position allows for remote work flexibility, with occasional in-office attendance required for team gatherings, events, and training sessions.
The ideal candidate will collaborate closely with Holland & Knight's Billing Attorneys and their support staff, acting as a bridge with clients to address non-payment challenges and enhance collection efficiency. Additionally, this individual will work alongside the Client Accounts Coordinators and Manager, as well as the Financial Applications Trainer, to support staff training initiatives.
Key Responsibilities:
- Engage and communicate effectively with attorneys, support staff, and clients.
- Promptly and accurately respond to inquiries related to collections.
- Oversee attorney assignments, particularly for those in leadership roles with significant financial portfolios.
- Manage the inventory of assigned attorneys, focusing on the resolution of aged invoices, credit balances, and unbilled work.
- Conduct comprehensive client outreach through various communication channels to resolve payment issues.
- Address and manage daily inquiries regarding collections from attorneys and staff.
- Assist in the onboarding and training of new employees in collaboration with the Client Accounts Coordinators and Manager.
- Report on delinquent collections and at-risk inventory to leadership.
- Participate in sessions aimed at process enhancement.
Qualifications:
- 5-7 years of experience in a professional setting or 2-3 years as a Client Accounts Specialist.
- Self-motivated with a high degree of professionalism.
- Proven ability to work collaboratively with colleagues and management.
- Strong organizational, problem-solving, and time management skills.
- Exceptional communication abilities, both verbal and written.
- Excellent interpersonal skills and sound judgment.
- Proficient in computer applications.
- Solid understanding of accounting principles.
- Advanced proficiency in MS Office applications.
Minimum Education:
- Bachelor's degree preferred, or equivalent relevant experience.
Benefits: Our commitment is to foster a workplace where individuals have access to essential resources that support their professional and personal well-being. We offer a range of benefits, including generous paid time off, eleven paid holidays annually, bereavement and jury duty leave, parental leave, comprehensive medical, dental, and vision plans, life and disability insurance, tax-advantaged health care accounts, and additional support for family care and development disabilities.
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